Forwarded to devs Custom outgoing mail limits are overwritten on service plan synchronization

[Monty]

TITLE:

Custom outgoing mail limits are overwritten on service plan synchronization​

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE:

Plesk Onyx
Version 17.8.11 Update #60,
CentOS Linux 7.6.1810​

PROBLEM DESCRIPTION:

Custom outgoing mail limits for a subscription, mailbox or domain are overwritten with those from the service plan when updating and synchronizing the service plan​

STEPS TO REPRODUCE:

1. Create a service plan, example "Plan 1" with outgoing mail limits for mailbox, subscription and domain set to 100 each
2. Create a subscription "example.com" with that service plan
3. Open the subscription and customize the outgoing mail limits for mailbox, subscription and domain and set a different value, example 500 for each
4. Edit the service plan "Plan 1" and click "Update & Sync" (no changes to the plan are required, it's sufficient to just click the Update button).

ACTUAL RESULT:

The previously customized outgoing mail limits of the subscription are back at their original values (100), taken from the service plan.​

EXPECTED RESULT:

Customized outgoing mail limits should not be overwritten when you update and sync a service plan.​

ANY ADDITIONAL INFORMATION:

​

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM:

Confirm bug​

 

[IgorG]

Thank you, @Monty
PPPM-8936 is confirmed and submitted.

 

[Monty]

Is there any update on this? The issue still exists on Plesk Obsidian 18.0.38.

 

[IgorG]

@Monty As I understand it, the developers did not find the problem.
I think it is worth creating a new request with detailed steps to reproduce the problem on the latest version of Plesk.