1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

Daily Backup on FTP server doesn't work

Discussion in 'Plesk 10.x for Windows Issues, Fixes, How-To' started by aculine, Mar 25, 2011.

  1. aculine

    aculine New Pleskian

    15
    85%
    Joined:
    Mar 25, 2011
    Messages:
    9
    Likes Received:
    0
    Hi.
    I've planned a daily backup (settings and data) on a FTP server, but it doesn't work. It creates the file on ftp folder but it's 0kb. Both passive and active mode doesn't work.
    I didn't try with stopping sites, but I cannot do it.

    If I launch manual backup, work fine.

    I cannot find logs file for backup to analyze, where are located?


    Thanks, Luca
     
  2. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    Logs can be found in \Plesk\PMM\Logs\
     
  3. aculine

    aculine New Pleskian

    15
    85%
    Joined:
    Mar 25, 2011
    Messages:
    9
    Likes Received:
    0
    ok, finally I found my log, thank you.

    I'm getting a PORT problem:

    Code:
    <?xml version="1.0" encoding="utf-8"?>
    <execution-result status="error">
      <object name="backup" type="backupowner">
        <message code="ApplicationException" severity="error">Cannot export dump file 'backup_info_1103280945.xml' to 'ftp://myUserName@myFTPServerIP/' [Transport error: unable to send directory to repository: Transport error: unable to put local file C:/Windows/TEMP/repo_transport_tmp_01cbed1c845ff720/backup_1103280945.zip to backup_1103280945.zip: Curl error: FTP command PORT failed]</message>
      </object>
    </execution-result>
    
    Can I set port 21?

    I get this error ONLY on Scheduled Backup.

    Thank you.
     
  4. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    Strange. 21 port is default ftp port and I think that it shouldn't be changed. Are you sure that connection to FTP server via port 21 always works fine? Did you try to change mode of FTP server - active/passive?
     
  5. aculine

    aculine New Pleskian

    15
    85%
    Joined:
    Mar 25, 2011
    Messages:
    9
    Likes Received:
    0
    Yes, both active and passive mode doesn't work. If I run manually, work fine both mode.

    Logs says "FTP command PORT"...
    Could be a firewall problem?
     
  6. JayZ

    JayZ Guest

    0
     
    Samre problem

    I have same problem. I am trying to upload backup files to personal FTP repository, but it doesn't work. I use same credentials which I am using to login into FTP through Total Commander, but it doesn't work. When I am setting up personal FTP repository in Plesk and I do some mistake in credentials, Plesk tells me that some info is wrong. So I am sure the credentials are OK and Plesk is able to connect to my FTP. However, the automated uploads just don't work.

    I have noticed also one important thing - even if the credentials are OK, it takes about 3 minutes for Plesk to read the content. And after that it says there are no backup files there, although there are, just from different Plesk implementation/version...

    What to do now?

    Juraj
     
Loading...