Issue Directadmin to Plesk migration does not copy users database

[fabwebbr]

Server operating system version

Ubuntu 20.04

Plesk version and microupdate number

Plesk Obsidian 18.0.44

Hello Guys,
We recently decided to adopt the use of Plesk in our company and some customers want to migrate from Directadmin to the new Plesk servers.

We are using the "Plesk migrator" tool to do the migration and we are having issues with copying the databases and users for each customer account. The tool correctly copies website data, email accounts and all resources, but does not copy anything related to databases.

We use MariaDB 10.4 or 10.3 on Directadmin servers and MariaDB 10.3 on Plesk servers.

Has anyone experienced a problem like this and can help us understand it?

 

[Maarten.]

Hi,

What OS version and Directadmin version is the source server running?

Is there anything in the logs related to this problem?

https://support.plesk.com/hc/en-us/articles/213362049-Where-Plesk-migration-session-logs-are-located

Plesk Migration and Transfer Guide

Applicable to: Plesk for Linux Plesk for Windows Table of contents General Information Planning migration Preparing servers Migration pre-check Migration (data transfer) ...

support.plesk.com

 

[fabwebbr]

Hi,
Directadmin using CentOS 7 x64 (without cloudlinux).

"Plesk migrator" completes the operation without any error logs, as if the import actually completed.