Dissapearing page content

[Jllynch]

Our clients are saying that their page content is disappearing after they create pages.

They say that they save the content and then preview it and when they go back in the pages are blank and the content has to be re-entered.

Is anyone else having this? Does anyone know why this might be happening? How can we troubleshoot this?

 

[Dmitry Frantsev]

Can not say for sure what could be the reason for this. Do you have any step-by-step instructions for reproducing this case? I strongly suggest to upgrade to latest 4.5 version as your version 4.0 is quite old one. After that check with customers this one more time.

 

[Jllynch]

The client says that page content is disappearing form a published site even when they weren't editing it. The content of a few of the pages is basically blank.

Also they are getting content disappearing from pages while they are in the middle of working on a site. So they edit save, preview, then work on other pages then go back and the content is missing in some of the pages.