Issue Domain Alias - Mail not forwarded

[jenjohn]

Server operating system version

Ubuntu 22.04

Plesk version and microupdate number

18.0.62

I was able to create a Domain Alias (with Synchronize DNS Zone with primary domain, Mail Service, Web Service, Redirect with the HTTP 301code switched on).

LONGDOMAINNAME.com is my current domain.
SDN.com is the alias.

Created DNS entry for SDN.com in Namecheap.com the same way I created for LONGDOMAINNAME.COM.

I am thinking if I don't do this at namecheap.com, how will it know that where it should send the requests. Note that I am NOT FORWARDING the inptx.com at namecheap registrar.

Website URL got forwarded but Emails are not getting forwarded i.e. [email protected] is not being forwarded to [email protected]. I want to transition slowly out of LONGDOMAINNAME.com.

Checking Email accounts in LONGDOMAINNAME.com shows the alias in parenthesis. I think I configured it in Plesk correctly. or did I?

Am I doing something glaringly wrong? Would appreciate some pointers. Thanks!

 

[Kaspar@Plesk]

Website URL got forwarded but Emails are not getting forwarded i.e. [email protected] is not being forwarded to [email protected]. I want to transition slowly out of LONGDOMAINNAME.com.

A small nuance, when a domain gets added as an alias, mail does not get forward from one domain to another. Rather both domain are able to receive email for a mailbox.

From your description it sounds like you've done the right thing. Just to be sure, did also created an MX record for your domain alias?

 

[jenjohn]

The MX settings also got inherited from longdomainname.com. I must add the following info to keep the overall picture clear:
longdomainname.com has several mailboxes - only one of them - [email protected] is accessible from google mail. So if somebody sends email to [email protected], that would have to be checked using outlook or some similar client. However, email to [email protected] is received at google. To make this happen, according to google instructions - I did the following:

DNS record
longdomainname.com MX(1) smtp.google.com
longdomainname.com MX(10) longdomainname.com
google._domainkey.longdomainname.com TXT v=DKIM1; k=rsa; p=somelongkey
longdomainname.com TXT v=spf1 a:mail.longdomainname.com include:_spf.google.com ~all

With this setup, the drawback is if another email account within longdomainname.com sends email to [email protected], it is received ONLY in the Outlook i.e. eventhough owner is setup at google, the google doesn't receive it. The local mail server gets it first and sends it to the local folder.

ALL of the above is inherited by sdn.com from longdomainname.com.

 

[jenjohn]

Bumping this...This looks like a BUG in Plesk Obsidian. The Help clearly states that when forwarding domains [using domain forward feature], the emails also correspondingly forward if it is selected. However, this is NOT happening.

Where do I report a BUG? Would be happy to help in describing the whole scenario.

 

[Sebahat.hadzhi]

Please submit the bug report here and we will be glad to take a further look.

 

[cento]

Hi, i have the same issue only if i send an email from the same server.

I sent an email from [email protected] to [email protected], I get this error:
[SMTP: Invalid response code received from server (code: 550, response: 5.1.1 <[email protected]>: Recipient address rejected: User unknown in virtual alias table)

If i send an email to [email protected] from another server, all works perfectly!

 

[mow]

The MX settings also got inherited from longdomainname.com. I must add the following info to keep the overall picture clear:
longdomainname.com has several mailboxes - only one of them - [email protected] is accessible from google mail. So if somebody sends email to [email protected], that would have to be checked using outlook or some similar client. However, email to [email protected] is received at google. To make this happen, according to google instructions - I did the following:

DNS record
longdomainname.com MX(1) smtp.google.com
longdomainname.com MX(10) longdomainname.com
google._domainkey.longdomainname.com TXT v=DKIM1; k=rsa; p=somelongkey
longdomainname.com TXT v=spf1 a:mail.longdomainname.com include:_spf.google.com ~all

With this setup, the drawback is if another email account within longdomainname.com sends email to [email protected], it is received ONLY in the Outlook i.e. eventhough owner is setup at google, the google doesn't receive it. The local mail server gets it first and sends it to the local folder.

ALL of the above is inherited by sdn.com from longdomainname.com.

With that setup, nobody would be able to send email to [email protected] unless that account is configured at google too. The MX with the higher number will only be tried if google's server can't be reached or responds with a temporary failure code. But an account that isn't recognized by google will result in a permanent failure, and thus, mail will bounce.
See also: MX record - Wikipedia

 

[cento]

Hi, i have the same issue only if i send an email from the same server.

I sent an email from [email protected] to [email protected], I get this error:
[SMTP: Invalid response code received from server (code: 550, response: 5.1.1 <[email protected]>: Recipient address rejected: User unknown in virtual alias table)

If i send an email to [email protected] from another server, all works perfectly!

I solved with

plesk repair mail