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Domain disabled

Discussion in 'Plesk 10.x for Windows Issues, Fixes, How-To' started by CraigD, Sep 23, 2011.

  1. CraigD

    CraigD New Pleskian

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    I have a domain that was disabled and I cannot re-enable it. The customer is enabled, under the subscription for the domain it states that it is 'Active' however when I look at the domain under 'Websites & Domains' it says it is 'Inactive'. When I select then select the domain from that page it says "Warning: This domain (website) was suspended by hosting provider." I have tried to disable and re-enable the domain on all the levels but nothing seems to work. How do I get the site back up?
     

    Attached Files:

  2. Greg Hughes

    Greg Hughes Guest

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    Anyone got an answer on this - I have same problem - 10.3.1 / CentOS 5
     
  3. Plesk_kidv

    Plesk_kidv Guest

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    Try this command , domain.com being the domain you are having trouble with.

    C:\Program Files\Parallels\Plesk\bin>domain.exe --on domain.com
    SUCCESS: Changing status of domain 'domain.com' completed.

    should be the same thing in Linux I think.
     
  4. abdi

    abdi Platinum Pleskian

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    Linux Command

    On linux its

    Code:
    /usr/local/psa/bin/domain --on domin.com
     
  5. aashua

    aashua Guest

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    If you plesk admin login so do it via admin panel if not ask your hosting provider to enable it for you.
    I already did it for my many clients.

    Also check following point:
    Check Subscriptions Renewal date in Customize button.
     
  6. DaveW4

    DaveW4 New Pleskian

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    Client website went down today.

    Received notice from client.
    Pinging the domain name: unknown host.

    Opened plesk panel.
    Opened domain in control panel.
    Site is listed as "Inactive".

    Went back to subscriptions.
    Opened hosting settings for this domain.

    Expiration date is set to "Unlimited".
    Changed this configuration and added a date in the future.
    No change. Website is not active.

    Opened up SSH to server.
    Issued # /usr/local/psa/bin/domain --on domain.com
    SUCCESS: Changing status of domain 'domain.com' completed.

    Website is live.

    History:
    3 days prior: Upgrade from Plesk 10.4.4 to Plesk 11.0.9
    Can't be sure if this was the problem.
     
  7. aashua

    aashua Guest

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    Site Inactive@

    So you have to also check backup process of this particular domain.
    If the backup done with suspend domain until backup not done something like that.

    This kind of thing only happen when backup process suspended all domains during backup process.
     
  8. DaveW4

    DaveW4 New Pleskian

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    Will go through settings in Backup Manager to confirm that back up process does not suspend domains during backup process.
    Thanks.
     
  9. aashua

    aashua Guest

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  10. DaveW4

    DaveW4 New Pleskian

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    So far so good.
    Thanks again.
     
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