Issue Dropbox backup - some backups stuck "running..."

[transverseflow]

The dropbox extension has been running ok - apart from the past few days 2 websites are stuck with the status "running" and fail to complete.
Any idea why this happens (no errors) and how to resolve ? Thanks.

 

[IgorG]

Go to Plesk database with

# plesk db

Find tasks in longtasks table:

mysql>select * from longtasks;

and delete these tasks.

 

[transverseflow]

Hello,
That hasn't worked - I've even deleted the plugin and tried again. Same problem.
The website is being backed up as I'm receiving log errors: @ESCAPE_VALUE_BEGIN@[719f888e-5726-4d59-8602-e109b8683a10]: Unable to get attributes of the file C:\Domains\domain.com\logs\iis\W3SVC32\u_extend505.log: The process cannot access the file because it is being used by another process. The file will not be archived. [:90502132] @ESCAPE_VALUE_END@

The dropbox plugin doesn't want to send the backup file to my dropbox account for some reason.

 

[IgorG]

File C:\Domains\domain.com\logs\iis\W3SVC32\u_extend505.log is IIS log and being used by IIS for statistics calculation, for example. Just try to exclude log files from backup.

 

[transverseflow]

Hello,
As far as I'm aware you cannot exclude log files using the Dropbox extension ?
Perhaps you could add this as a feature as the log error messages are a pain and are perhaps the reason why certain backups are failing ?

 

[transverseflow]

I now have 3 websites refusing to send to Dropbox. The other 30 or so are fine, but these are websites below 1GB.
The 3 websites which are being backed up but not transferring to Dropbox are around 2.5GB, 5.5GB and 32GB.

Is there a dropbox transfer size limit ?