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DrWeb not starting?? Mail failed, sendmail error 111

Discussion in 'Plesk for Linux - 8.x and Older' started by SupportDesk, Dec 19, 2008.

  1. SupportDesk

    SupportDesk Guest


    We have an issue with Plesk 8.6. Last we updated from 8.1 to 8.6 following this path:
    8.1.0 -> 8.2.0 -> 8.3.0 -> 8.4.0 -> 8.6.0.
    Now we have a problem with DrWeb.

    First when we try to activate it, Plesk spits out:
    "0: /usr/local/psa/admin/plib/drwebmng.php:31
    drwebmng::call_drwebmng_(string 'enable-check', array)
    1: /usr/local/psa/admin/plib/drwebmng.php:55
    drwebmng::enable_check(string '<a_domainname>', string 'info', NULL null, boolean true)
    2: /usr/local/psa/admin/plib/drwebmng.php:146
    drwebmng::applyStatus(array, array, string '')
    3: /usr/local/psa/admin/plib/registry/VirusFilter/drweb.php:123
    DrWebVirusFilterUserController->applyStatus(string '')
    4: /usr/local/psa/admin/plib/interfaces/VirusFilter.php:181
    VirusFilterManager::setActive(string 'drweb')
    5: /usr/local/psa/admin/htdocs/server/mail.php3:71

    But sending/receiving mail immediately stops and the maillog shows messages like:
    qmail-queue[12139]: users: wrong line(63)
    qmail-queue[12040]: users: error load users list from filename /etc/drweb/users.conf

    Line 63 of /etc/drweb/users.conf contains:
    allow --no-restart-service regex ^info@<a_domainname>$

    It's the same domainname which is mentioned by plesk in the error message.
    As soon as I comment this line, mail starts flowing again without any errors.

    I tried google, Parallels KB / Forum, but I can't find any messages/posts/sites with the same problem or I missed something.

    So I hope someone has an idea on what's happening here.
    If you need more info, please let me know.

  2. gorilych

    gorilych Guest

    This line:
    allow --no-restart-service regex ^info@<a_domainname>$

    has incorrect format for users.conf file. Just delete it.
  3. realaaa@

    realaaa@ Basic Pleskian

    Mar 16, 2006
    Likes Received:
    I had the same problem, in my case the reply from qmail during attempts to send mail was:

    And the same errors in the maillog:

    It can be easily fixed by removing the invalid line, but - I'm not sure what caused this invalid line to appear in users.conf in the first place