DrWeb not starting?? Mail failed, sendmail error 111

[SupportDesk]

Hi,

We have an issue with Plesk 8.6. Last we updated from 8.1 to 8.6 following this path:
8.1.0 -> 8.2.0 -> 8.3.0 -> 8.4.0 -> 8.6.0.
Now we have a problem with DrWeb.

First when we try to activate it, Plesk spits out:
"0: /usr/local/psa/admin/plib/drwebmng.php:31
drwebmng::call_drwebmng_(string 'enable-check', array)
1: /usr/local/psa/admin/plib/drwebmng.php:55
drwebmng::enable_check(string '<a_domainname>', string 'info', NULL null, boolean true)
2: /usr/local/psa/admin/plib/drwebmng.php:146
drwebmng::applyStatus(array, array, string '')
3: /usr/local/psa/admin/plib/registry/VirusFilter/drweb.php:123
DrWebVirusFilterUserController->applyStatus(string '')
4: /usr/local/psa/admin/plib/interfaces/VirusFilter.php:181
VirusFilterManager::setActive(string 'drweb')
5: /usr/local/psa/admin/htdocs/server/mail.php3:71

But sending/receiving mail immediately stops and the maillog shows messages like:
qmail-queue[12139]: users: wrong line(63)
qmail-queue[12040]: users: error load users list from filename /etc/drweb/users.conf

Line 63 of /etc/drweb/users.conf contains:
allow --no-restart-service regex ^info@<a_domainname>$

It's the same domainname which is mentioned by plesk in the error message.
As soon as I comment this line, mail starts flowing again without any errors.

I tried google, Parallels KB / Forum, but I can't find any messages/posts/sites with the same problem or I missed something.

So I hope someone has an idea on what's happening here.
If you need more info, please let me know.

Thanks!
Onno.

 

[gorilych]

This line:
allow --no-restart-service regex ^info@<a_domainname>$

has incorrect format for users.conf file. Just delete it.

 

[realaaa@]

I had the same problem, in my case the reply from qmail during attempts to send mail was:

451 qq unable to read configuration (#4.3.0)

And the same errors in the maillog:

Aug 14 20:44:46 plesk860 qmail-queue[9889]: users: wrong line(4)
Aug 14 20:44:46 plesk860 qmail-queue[9889]: users: error load users list from filename /etc/drweb/users.conf
Aug 14 20:44:46 plesk860 qmail-queue[9889]: conf: configuration loading has been failed

It can be easily fixed by removing the invalid line, but - I'm not sure what caused this invalid line to appear in users.conf in the first place