Email issues

[michel111]

Hello,
we have installed the latest version of Plesk on our server. Our web applications work fine. But we can not send or receive emails. Neither the webmail (login failed) nor pop3 / imap and mail forms on web projects.

openSuse 13.1
Plesk 12.0.18 Update # 23
Mail Server: Postfix
Imap / pop3 server: Courier-Imap
Webmail: Horde

Is this a known issue or is there a solution? Thanks

 

[UFHH01]

No, such an issue is not knwon to be a standard.

It is much easier to answer, maybe with solutions and/or suggestions, if you would provide log - entries and/or configurations files, so the cause of the issues/problems can be investigated.

Parallels Plesk Panel for Linux services logs and configuration files ( KB - article: 111 283 )​

 

[michel111]

Thanks for your answer. I uploaded 2 logs (do you need more?), maybe someone can help us.

 

[michel111]

"/usr/local/psa/bootstrapper/pp12.0.18-bootstrapper/bootstrapper.sh repair" was the solution.

 

[michel111]

Okay, new Problem Emails can be sent and received without any problems, but some email providers (gmx.net) send an email back with an error. It was not before reinstalling the server (and Plesk 10). Mail is working to university adresses or other domains on own servers. Does anyone have a solution?
Thank you

Error: 550 Requested action not taken: mailbox unavailable 550-Reject due to policy restrictions

 

[UFHH01]

Hi michel111,

most of such issues are caused by wrong mail - server configurations and/or wrong or missing DNS - entries ( PTR, SPF, ... ). Be aware to add all your domains for your server at your service provider as well, because a reverse check on your IP only contains the entry for "hxxxx.stratoserver.net"

 

[Newsman_Tom]

Hello,
we discovered that the control files (/var/qmail/control) of qmail were missed after we installed plesk on our server.
We fixed this as follows:

Attention! Your mail queue will be removed during this process.

/usr/local/psa/admin/sbin/autoinstaller --select-release-current --install-component postfix

and

/usr/local/psa/admin/sbin/autoinstaller --select-release-current --install-component qmail


now we can send mails to gmx.

thank you and best regards
michel111 & Newsman Tom