Email security extension - quarantine tab not loading

[TomBoB]

User name: TomBoB

TITLE

Email security extension - quarantine tab not loading

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

CentOS Linux 7.7.1908 (Core)‬
Product Plesk Obsidian
Version 18.0.23 Update #4

PROBLEM DESCRIPTION

When trying to access the quarantine tab (it shows 32 quarantined items), it tries to load, then fails with "Not a valid Mime Message: End Missing"
see also here for image.

STEPS TO REPRODUCE

not sure. have loaded email security only on 2 servers after inital testing seemed fine. removed it already again. Don't have access to test server at the moment.

ACTUAL RESULT

it tries to load, then fails with "Not a valid Mime Message: End Missing"

EXPECTED RESULT

loads quarantine tab

ANY ADDITIONAL INFORMATION



YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Help with sorting out

 

[IgorG]

not sure.

Sorry, but we need detailed STR for developers. Please try to find it and update your report.

 

[TomBoB]

Hi Igor, have tried many things - regarding incoming mail, not outgoing yet - but not been able to reproduce yet.

But as i do now have a few quarantined items, please let me know if & where i can get to those using CLI / SSH. Because once i *do* manage to reproduce the issue it'll be the only way to get to those mails to study further what sets them apart from other infected mails that don't cause the issue.

Thanks

EDIT: found it. on CentOS they are in /var/spool/amavisd/quarantine/

 

[TomBoB]

Hi Igor,

had brief comms with Viktor via your facebook page a while back and they seem to have found and fixed it:

Changelog: Plesk Email Security 1.0.4, 6 April 2020:
Quarantine no longer shows an error if quarantined emails are malformed. (EXTCERT-2843)

All working now