Issue Email System

[Youssef Samp]

Hello,
Iam having a problem at email system problem as it doesn't send any email to the other clients.

 

[IgorG]

Unfortunately, your message that something is not working is not enough for someone to be able to help you effectively. To understand the problem, we need mail logs with related error messages, the results of your attempts to correct the problem. Have you tried at least to fix the problem with the help of the command

# plesk repair mail

?

 

[Youssef Samp]

root@vps4:~# plesk repair mail

Repairing the mail server configuration

Reconfigure all domains and mailboxes? [Y/n] Y
Reconfiguring all domains and mailboxes ......................... [OK]

Error messages: 0; Warnings: 0; Errors resolved: 0

root@vps4:~#

 

[AYamshanov]

Hi,

Is your Plesk deployed in a cloud like Google Cloud or OVH, isn't it? Do you receive some bounce message from system user when you message didn't deliver?

 

[Youssef Samp]

Nope, its Ubuntu 16.04 from VPSlices.
Yes, i receive a message.

 

[Youssef Samp]

Mail Returned to Sender
From MAILER-DIAMON
To [email protected]
Date 2017-11-29 15:02

Attachments

• Show options

Message Body

This is the mail system at host vps4.*******.ga.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

 

[AYamshanov]

So, could you post the attachments here? You can delete your own text from the attached returned message.

 

[Youssef Samp]

This is the mail system at host vps4.****.ga.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<*********>: host gmail-smtp-in.l.google.com[173.194.***.**] said:
550-5.7.1 [VPSIP] The IP you're using to send mail is not
authorized to 550-5.7.1 send email directly to our servers. Please use the
SMTP relay at your 550-5.7.1 service provider instead. Learn more at 550
5.7.1 'The IP you're using to send email is not authorized...' - Gmail Help
94si10947733qtb.241 - gsmtp (in reply to end of DATA command)
Reporting-MTA: dns; vps4.*****.ga
X-Postfix-Queue-ID: 0FAAE980820
X-Postfix-Sender: rfc822; sales@*****.com
Arrival-Date: Wed, 27 Dec 2017 11:27:49 -0500 (EST)

Final-Recipient: rfc822; ******@gmail.com
Original-Recipient: rfc822; ******@gmail.com
Action: failed
Status: 5.7.1
Remote-MTA: dns; gmail-smtp-in.l.google.com
Diagnostic-Code: smtp; 550-5.7.1 [VPSIP] The IP you're using to send
mail is not authorized to 550-5.7.1 send email directly to our servers.
Please use the SMTP relay at your 550-5.7.1 service provider instead. Learn
more at 550 5.7.1 'The IP you're using to send email is not authorized...' - Gmail Help
94si10947733qtb.241 - gsmtp

 

[Youssef Samp]

Undelivered Mail Returned to Sender
From MAILER-DAEMON@vps4.****.ga
To sales@****** .com
Date 2017-12-27 18:28

Attachments

• Delivery report (~694 B)
• Undelivered Message (~585 B)

 

[AYamshanov]

Did you open link 'The IP you're using to send email is not authorized...' - Gmail Help ?

I suggest checking IP-address of your server in blacklists (Email Blacklist Check - See if your server is blacklisted), maybe checking DNS and MX-record with tools like MX Lookup Tool - Check your DNS MX Records online - MxToolbox.

 

[Youssef Samp]

Sorry but i didn't get the problem.
The email is [email protected] & you can check the email by yourself.
If you want the vps ip then pm me and i will send it as pm for more privacy.

 

[AYamshanov]

The IP you're using to send mail is not authorized to 550-5.7.1 send email directly to our servers.
Please use the SMTP relay at your 550-5.7.1 service provider instead.
Learn more at 550 5.7.1
'The IP you're using to send email is not authorized...' - Gmail Help

I found your domain resolved into IP-address of CloudFlare service but MX-record didn't configure. Mail ports are closed. Are you sure that your server can receive emails from external mail systems?

 

[Youssef Samp]

I found your domain resolved into IP-address of CloudFlare service but MX-record didn't configure. Mail ports are closed. Are you sure that your server can receive emails from external mail systems?

Nope, I cant receive/send emails + i didnt get MX-record to add at my CloudFlare.

 

[Youssef Samp]

Up..

 

[AYamshanov]

Hi,

First of all, for incoming emails, you need to set MX-record to your server otherwise other email servers can't send email because of an error like:

The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720 [firex-host.com 2400:cb00:2048:1::6812:2a01: timed out] [firex-host.com 2400:cb00:2048:1::6812:2b01: timed out] [firex-host.com 104.18.43.1: timed out] [firex-host.com 104.18.42.1: timed out]

Final-Recipient: rfc822; ***@firex-host.com
Action: delayed
Status: 4.4.1
Diagnostic-Code: smtp; The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720
 [firex-host.com 2400:cb00:2048:1::6812:2a01: timed out]
 [firex-host.com 2400:cb00:2048:1::6812:2b01: timed out]
 [firex-host.com 104.18.43.1: timed out]
 [firex-host.com 104.18.42.1: timed out]
Last-Attempt-Date: Fri, 26 Jan 2018 20:24:21 -0800 (PST)
Will-Retry-Until: Sun, 28 Jan 2018 19:12:12 -0800 (PST)

For outgoing emails, please read Configuring Server-Wide Mail Settings . Check that the server's IP-address not in blacklists, enable spam-protection mechanism, check reverse DNS record (PTR-record) for you IP-address. PTR-record like "mail.firex-host.com" preferred than "ip-ad-dr.ess-service.cloud.provider.com". All these steps could improve the reputation of server's IP-address and gmail starts to accept emails.

 

[Youssef Samp]

Can you tell me what to add in the MX-record?
Iam configuring the email now as in the Configuring Server-Wide Mail Settings

 

[MarkM]

You'll want to add a MX record pointed to mail.firex-host.com

 

[Youssef Samp]

And what shall i type at "Server" @Mark Muyskens

 

[MarkM]

Leave it blank. Only need the value field.

 

[Youssef Samp]

Server: HINT "Mail Server"
Please fill out this field.