• The new Python extension is now available. It allows customers to deploy and manage WSGI-based Python applications on their websites directly from Plesk.
  • The Plesk Mobile apps for iOS and Android and the Plesk Mobile Center extension have been deprecated, and are no longer available for new installations. In Plesk Obsidian 18.0.84, the Plesk Mobile Center extension will be removed from servers during the upgrade, and the Plesk Mobile apps will lose their server management features.
  • The Social Login extension has been deprecated and will be removed in Plesk Obsidian 18.0.84. After that, it will no longer be possible to log in to Plesk with a Google, Facebook, GitHub account, or with a passkey. Plesk usernames and passwords, as well as logging in with a WebPros Account, are not affected.

Email vs. Phone Support

C

chuck.boyer

Guest
We are considering upgrading our email support contract to a phone support contract. Does anyone out there have opinions on the change? Is it worth the extra money? I'm currently not pleased with the response time when I submit a trouble ticket through their email system.

Thanks.
 
Calling will be harder when you live outside the USA, like me, The Netherlands.
 
Fortunately we are located just outside of Washington, DC. Many think we are in Austria when they see the Vienna in my profile. :)

Ironically enough I live within a 5 min drive of SW-Soft headquarters, but I can't get them to resopond quickly to an email. :(
 
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