Empty Error Log after Migration

[JeffT]

Attempting to migrate from 8.1.1 to 9.2.1 and the move fails and there is not any error in the error log box that would indicate a clue to why the migration has failed....

Any help would be appreciated.

 

[Nataliya Zagr]

Hello,

Please, check the Parallels Plesk Migration Manager at the following directory:

C:\Program Files\Parallels\Plesk\PMM\logs

 

[M:ke]

Same issue here.

Migration failed and the logfile was empty. The customer's web is about 1,5 GiB large. I tried to migrate a tiny web (9 Mib) and it worked well. But i have absolutly no chance to migrate this one.

Grepping the logs by using the keyword "error" returned me the following:

/opt/psa/PMM/logs# cat migration_handler.log.2009-07-14-102541 | grep error -A 3 -B 3

[...] Some XML tags [...]
== STDERR ====================
Error during dump retrieval
28197: 2009-07-14 10:30:30,989 DEBUG Backup status saved to session
28197: 2009-07-14 10:30:30,994 CRITICAL Runtime error in migration handler:
<class 'subproc.NonzeroExitException'> was finished with exit code 2
Traceback (most recent call last):
File "/opt/psa/admin/share/migration-handler/migration_handler.py", line 1394, in main
data_action_response, errcode_response, error_message = actions.get(sys.argv[1][2:])(parameters)
File "/opt/psa/admin/share/migration-handler/migration_handler.py", line 1294, in migration_start
return MigrationHandlerActionRunner(MigrationStartAction, None, migration_session_id).doActivity()
File "/opt/psa/admin/share/migration-handler/migration_handler.py", line 88, in doActivity
--
<?xml version="1.0" encoding="UTF-8"?>
<response>
<errcode>1001</errcode>
<errmsg>Runtime error in migration handler:
&lt;class 'subproc.NonzeroExitException'&gt; was finished with exit code 2
Traceback (most recent call last):
File "/opt/psa/admin/share/migration-handler/migration_handler.py", line 1394, in main
data_action_response, errcode_response, error_message = actions.get(sys.argv[1][2:])(parameters)
File "/opt/psa/admin/share/migration-handler/migration_handler.py", line 1294, in migration_start
return MigrationHandlerActionRunner(MigrationStartAction, None, migration_session_id).doActivity()
File "/opt/psa/admin/share/migration-handler/migration_handler.py", line 88, in doActivity

/opt/psa/PMM/logs# cat pmmcli.log.2009-07-14-102541 | grep error -A 3 -B 3

[...] Some XML tags [...]
27787: 2009-07-14 10:08:34,456 DEBUG --> <pmmcli.RestoreAction object at 0x9f3f90>
27787: 2009-07-14 10:08:34,456 INFO stdin: <restore-task-description owner-guid="12b7ed51-22f7-4503-bc8f-4f264d3ccae0" owner-type="server"><source><dump-specification><dumps-storage-credentials storage-type="local"><root-dir>/srv</root-dir></dumps-storage-credentials><name-of-info-xml-file>migration_in</name-of-info-xml-file></dump-specification></source><objects><all/></objects><ignore-errors><ignore-error type="sign"/></ignore-errors><misc suspend="false"/><conflict-resolution-rules><policy/><rule conflict-id="0"><resolution><overwrite/></resolution></rule></conflict-resolution-rules></restore-task-description>
27787: 2009-07-14 10:08:34,467 INFO Packet succesfully validated.
27787: 2009-07-14 10:08:34,471 DEBUG <pmmcli.ActionRunner object at 0x9f3f50>: doActivity
27787: 2009-07-14 10:08:34,473 INFO RSessionParamException generated: Info xml file is not found: '/srv/migration_in'
[...] Some XML tags [...]

System is Ubuntu 8.04 LTS with Python 2.5.2

 

[JeffT]

The only thing that I have found through out my migrations is that for whatever reason there is a "network" connectivity issue from the source to destination server. If I attempt the same move again after I recieve a blank error log, I get an error message stating that the migration agent on the source is in use. If I do get this error, then I close the migration agent on the source and then reopen it.

 

[M:ke]

Problem still exists in Plesk 9.2.3.
The migration works with EMails and their content, but not for the domains and content.

root@ty1:/usr/local/psa/PMM/logs# cat migration_handler.log | grep error -A 3 -B 3
12454: 2009-11-17 14:58:43,117 DEBUG Backup status saved to session
12693: 2009-11-17 14:58:43,118 WARNING Session data object file '/opt/psa/PMM/msessions/20091117145214380/owner_mapping' does not exist
12693: 2009-11-17 14:58:43,118 WARNING Session data object file '/opt/psa/PMM/msessions/20091117145214380/db_mapping' does not exist
12454: 2009-11-17 14:58:43,119 CRITICAL Runtime error in migration handler:
<class 'subproc.NonzeroExitException'> was finished with exit code 2
Traceback (most recent call last):
File "/opt/psa/admin/share/migration-handler/migration_handler.py", line 1394, in main
data_action_response, errcode_response, error_message = actions.get(sys.argv[1][2:])(parameters)
File "/opt/psa/admin/share/migration-handler/migration_handler.py", line 1294, in migration_start
return MigrationHandlerActionRunner(MigrationStartAction, None, migration_session_id).doActivity()
File "/opt/psa/admin/share/migration-handler/migration_handler.py", line 88, in doActivity