Issue Error:030000BD:digital envelope routines::update error

[Maarten]

If anyone would like to run a script on their RMM tooling, here you go, this worked for us.

#!/bin/bash

# Set variables
TARGET_DIR="/usr/local/psa/admin/sbin"
BACKUP_FILE="/root/pmm-ras_backup"
TGZ_URL="https://support.cpanel.net/attachments/token/mRHWnvEh1prhjg0YITSvI3PnN/?name=pmm-ras-rhel-alma-9.x-plesk-18.0.6x.tgz"
TGZ_FILE="pmm-ras-rhel-alma-9.x-plesk-18.0.6x.tgz"

# Navigate to the target directory
cd "$TARGET_DIR" || { echo "Failed to navigate to $TARGET_DIR. Exiting."; exit 1; }

# Create a backup of the pmm-ras file
if [ -f "$TARGET_DIR/pmm-ras" ]; then
  cp -a "$TARGET_DIR/pmm-ras" "$BACKUP_FILE"
  echo "Backup of pmm-ras created at $BACKUP_FILE."
else
  echo "No pmm-ras file found to back up."
fi

# Remove the original pmm-ras file
if [ -f "$TARGET_DIR/pmm-ras" ]; then
  rm -f "$TARGET_DIR/pmm-ras"
  echo "Original pmm-ras file removed."
else
  echo "Original pmm-ras file does not exist. Skipping removal."
fi

# Download the new pmm-ras file
wget -O "$TGZ_FILE" "$TGZ_URL"
if [ $? -eq 0 ]; then
  echo "Downloaded $TGZ_FILE successfully."
else
  echo "Failed to download $TGZ_FILE. Exiting."
  exit 1
fi

# Extract the downloaded file
tar -xvzf "$TGZ_FILE" || { echo "Extraction of $TGZ_FILE failed. Exiting."; exit 1; }
echo "Extraction completed successfully."

# Set permissions for the extracted file
if [ -f "$TARGET_DIR/pmm-ras" ]; then
  chmod 755 "$TARGET_DIR/pmm-ras"
  chown root:root "$TARGET_DIR/pmm-ras"
  echo "Permissions set for pmm-ras."
else
  echo "pmm-ras file not found after extraction. Exiting."
  exit 1
fi

# Clean up the downloaded tar.gz file
rm -f "$TGZ_FILE"
echo "Cleanup: Removed $TGZ_FILE."

echo "All tasks completed successfully."

Thanks for sharing this script. Could you clarify what type of RMM tool you're referring to? Are you using a specific platform (e.g., MeshCentral, NinjaOne, or similar), or do you mean tools like Ansible or Puppet for automated deployments? It would be helpful for others who want to run this script but are unsure how to integrate it with their setup.

 

[totaliweb]

Hi,

This problem is really annoying, we are living with anxiety about backups since they are all configured on remote storage and so it's really a big problem. Can't fix and update the situation first?

Thanks.

 

[quantim]

Do you have ETA?

 

[occinodo]

Thanks for sharing this script. Could you clarify what type of RMM tool you're referring to? Are you using a specific platform (e.g., MeshCentral, NinjaOne, or similar), or do you mean tools like Ansible or Puppet for automated deployments? It would be helpful for others who want to run this script but are unsure how to integrate it with their setup.

Hi, we are using NinjaOne but probably it would work with any RMM

 

[Maarten]

Do you have ETA?

The temporary solution can be found here:

Issue - Error:030000BD:digital envelope routines::update error

In ticket 95402670 I asked support to provide a method to manually tar the locally generated backups so that we can manually upload them to an external storage. The command provided works so far that it creates the .tar file including all the backup content. But it fails at the end with the same...

talk.plesk.com

The ETA for the hotfix release is the 25th of November.

 

[manos]

Hello, everyone. This is just an estimate, we will do our best to release the fix earlier than that. In the meantime, the workaround we can suggest is:

1. Connect to the server via SSH.
2. Navigate to this directory:
   
   
3. Create a backup copy of the pmm-ras file using the following command:
   
   
4. Remove the original file:
   
   
5. Upload the pmm-ras-rhel-alma-9.x-plesk-18.0.6x.tgz file attached to the /usr/local/psa/admin/sbin directory.
6. Extract it as follows:
   

You may download the archive from here.

Is not it funny that download link is fro, cpanel? ¨)