error 500 in plesk

[sweberv]

I have a error on access to the plesk panel in: https://xx.xxx.xxx.xxx:8443/

Server error
The website encountered an error while retrieving https://xx.xxx.xxx.xxx:8443/. It may be down for maintenance or configured incorrectly.
Here are some suggestions:
Reload this webpage later.
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.




I look the logs and say:
PHP Fatal error: Unknown: Failed opening required 'auth.php3' (include_path='/usr/local/psa/admin/plib:/usr/local/psa/admin/javascripts:/usr/local/psa/admin/plib/locales:/usr/local/psa/admin/auto_prepend:/usr/local/psa/admin/htdocs/domains/databases/phpMyAdmin:/usr/local/psa/admin/htdocs/domains/databases/phpPgAdmin:/usr/local/psa/admin/smb:/usr/local/psa/admin/smb/application/library:/usr/local/psa/admin/plib/pear:/usr/local/psa/admin/compat') in Unknown on line 0

2012-10-09 22:48:13: (mod_fastcgi.c.2746) FastCGI-stderr: PHP Warning: Unknown: failed to open stream: No such file or directory in Unknown on line 0
PHP Fatal error: Unknown: Failed opening required 'auth.php3' (include_path='/usr/local/psa/admin/plib:/usr/local/psa/admin/javascripts:/usr/local/psa/admin/plib/locales:/usr/local/psa/admin/auto_prepend:/usr/local/psa/admin/htdocs/domains/databases/phpMyAdmin:/usr/local/psa/admin/htdocs/domains/databases/phpPgAdmin:/usr/local/psa/admin/smb:/usr/local/psa/admin/smb/application/library:/usr/local/psa/admin/plib/pear:/usr/local/psa/admin/compat') in Unknown on line 0

2012-10-09 22:48:17: (server.c.1543) server stopped by UID = 0 PID = 5325
2012-10-09 22:48:18: (log.c.166) server started
2012-10-09 22:48:22: (mod_fastcgi.c.2746) FastCGI-stderr: PHP Warning: Unknown: failed to open stream: No such file or directory in Unknown on line 0
PHP Fatal error: Unknown: Failed opening required 'auth.php3' (include_path='/usr/local/psa/admin/plib:/usr/local/psa/admin/javascripts:/usr/local/psa/admin/plib/locales:/usr/local/psa/admin/auto_prepend:/usr/local/psa/admin/htdocs/domains/databases/phpMyAdmin:/usr/local/psa/admin/htdocs/domains/databases/phpPgAdmin:/usr/local/psa/admin/smb:/usr/local/psa/admin/smb/application/library:/usr/local/psa/admin/plib/pear:/usr/local/psa/admin/compat') in Unknown on line 0


And i look in /usr/local/psa/admin/conf and not exists httpds.conf file, can i help me?

 

[IgorG]

What about bootstrapper repair procedure?

 

[sweberv]

I dont underestand, i install the plesk panel with cetos6 instaler in parallels website, but before exists other. whats is bootstrapper, only i know this concept in Zend framework

 

[eilko]

run /usr/local/psa/bootstrapper/pp10.XX.0-bootstrapper/bootstrapper.sh repair
where XX is the newest version available.

or check http://kb.parallels.com/en/3990