Error 8007005 trying to execute ftpmng

[jorfermo]

I'm trying to execute ftpmng to reconfigure ftp for domains and all i get is:

Plesk\admin\bin>ftpmng.exe --reconfigure-all
Acces Denied. (COM Error 80070005) at setCertificate(158.42.250.148)
at (FtpServerManager::setCertificate line 137)
at reconfFtp(158.42.250.148)(FtpServerManager::reconfigureFtpAll line 456)

 

[Bender]

Hi,

You can use filemon utility to track where is the lack of permissions:

http://download.sysinternals.com/Files/Filemon.zip

 

[jorfermo]

I've run filemon with a filter for ftpmngr and i've attached the output.

I haven't seen any access denied on the list.

Can you have a look?

Thank you very much

 

[OlegB]

It looks like the utility can not import certificate from Root Store located in local computer store. Most probably your server is included into some domain and domain policy can cause such problem. In this case you need to review the policy

 

[jorfermo]

No... nothing to do with policies. Nothing changed in domain.

I solved the problem removing a certificate that was installed on plesk. Then it worked but have no idea why it didnt before.

 

[JackL]

Do you have Gene6 ftp?
If so, contact support

John S.G.

 

[jorfermo]

Yes we have Gene6 ftp.

We contacted support more than 2 weeks ago and they didnt gave us a solution.

I solved it removing the certificate but.... just by chance trying things.

 

[JackL]

Developers are working, and we don't forget your request
John S.G.

 

[jorfermo]

Ok, then you have a clue.

Removing certificate made the error dissapear.

I dont know in what way it's connected.

 

[sergius]

Yes we have Gene6 ftp.

We contacted support more than 2 weeks ago and they didnt gave us a solution.

I solved it removing the certificate but.... just by chance trying things.

What's ticket number?

 

[jorfermo]

Ticket number: #403409
Last reply: 30/11/2007

Anyway, after such a long time without solution to that and some other problems related in the same ticket we had to made a backup and reinstall the server.

We were force to do that because all those problems were affecting severely to our clients. Users deactivated, domains stopped, problem with SSL access to FTP, etc.

We've used swsoft support several times with excelent response in time and solution but honestly this time the support has been awful and desperately slow.

Best Regards.

 

[sergius]

Hello jorfermo,

Thank you for the patience. We are making efforts to improve supporting of the forum.

 

[jorfermo]

Hi again.

Just tell you the lack of support was on straight contact to swsoft, not in this forum.

Thanks for your interest.

 

[onuy]

I have same problem with Windows FT. Is there any solution for that?