Resolved Error: Access denied. Your account was suspended.

[JohnBee]

I've recently installed a new Plesk trial on Unbuntu 16.04 and proceed to create a new domain and subscription. To which I'd add, the process went without a hitch. However, when I try to access the Client control panel under the domain menu, I get the following error;

Error: Access denied. Your account was suspended.

I also tried accessing the Plesk CP using domain:8443 along with the username and password, but received an authentication error.

Anyone know what why this is happening?

 

[IgorG]

Please check the following KB article and let me know if it doesn't help -
Unable to log into Plesk under a customer account: Error: Access denied. Your account was suspended

 

[JohnBee]

Actually that reference was a part of the issue in that I was lead to believe this was the only setting responsible for the error.

However, and as it was discovered, the error was due to the customer being suspended(no clue why), and that everything worked as intended after switching the customer to "active" rather than the subscription.

And so, to be helpful, the reference in question should cover both the customer and subscription profile for suspension verification.

PS. this was solved through Plesk support

 

[kdeotale]

I am seeing the same issue while connecting to plesk host edition. "Access denied. Your account was suspended." Any idea why this is happening ?

It was working fine till yesterday and mail server alos shows down.

 

[Sebahat.hadzhi]

@kdeotale likely the customer account you are trying to access is suspended. You need to log into the server as administrator and unsuspend the account by navigating to Customers > Customer Name > Activate
If you do not have administrative privileges for the server, I would recommend getting in touch with your hosting provider.