Resolved Error Access Webmail - Restore Backup

[marcelhalls]

Server operating system version

AlmaLinux 9.4 (Seafoam Ocelot)

Plesk version and microupdate number

Version 18.0.63

My Plesk server "died" and a new one was created, the backup was restored but when I try to access the webmail a message appears

Forbidden​

You don't have permission to access this resource.

 

[marcelhalls]

On the previous server, Plesk Premium Mail was installed, a free version, used on some domains.

When I changed the use of Round Cube on the specific domain, it worked!

 

[Sebahat.hadzhi]

We are glad to hear you found a workaround to the issue. Often the 'Forbidden' error is triggered by ModSecurity. It might be worth it to check the logs in Domains > example.com > Logs, and turn off all logs other than ModSecurity to see if there are any entries.