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Resolved Error Access Webmail - Restore Backup

marcelhalls

New Pleskian
Server operating system version
AlmaLinux 9.4 (Seafoam Ocelot)
Plesk version and microupdate number
Version 18.0.63
My Plesk server "died" and a new one was created, the backup was restored but when I try to access the webmail a message appears

Forbidden​

You don't have permission to access this resource.
 
On the previous server, Plesk Premium Mail was installed, a free version, used on some domains.

When I changed the use of Round Cube on the specific domain, it worked!
 
We are glad to hear you found a workaround to the issue. Often the 'Forbidden' error is triggered by ModSecurity. It might be worth it to check the logs in Domains > example.com > Logs, and turn off all logs other than ModSecurity to see if there are any entries.
 
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