Issue ERROR: Apt cache fetch failed.

[nMLxTMJTZ]

Server operating system version

debian 12

Plesk version and microupdate number

18059

hi, every night i have this error

Motivo: 2024-02-23 06:25:49 INFO: pum is called with arguments: ['--list', '--repo-info', '--json']
2024-02-23 06:25:56 ERROR: Apt cache fetch failed. Try to run the `apt-get update` command.
2024-02-23 06:25:56 ERROR:
2024-02-23 06:25:56 ERROR: Exited with returncode 1.

how i can fix?
i have this problem after i installed mailman

 

[Peter Debik]

@AYamshanov Linked to mailman?

 

[AYamshanov]

Not sure because we install mailman from the system repository; anyway, makes sense to perform some checks to find out the root cause,
I would like to recommend to check the /var/log/plesk/systemupdatestool.log log file for any additional information.
Check the output of the dpkg --audit command.

We know that mailman3 requires more resources,

Compared to Mailman 2, Mailman 3 requires more RAM, and also installs more packages and dependencies. With Mailman 3, it also takes more time to create a mailing list. (c) Mailing Lists

And just to double check, could you confirm that you have enough RAM on the server?

Anyway, I also going to ask developers what else makes sense to check on the server.

 

[nMLxTMJTZ]

i have 8GB of RAM

 

[AYamshanov]

Not sure because we install mailman from the system repository; anyway, makes sense to perform some checks to find out the root cause,
I would like to recommend to check the /var/log/plesk/systemupdatestool.log log file for any additional information.
Check the output of the dpkg --audit command.

Have you tried to run apt-get update? Any result?
Do you have any custom (non system default) repositories configured on the server?

 

[nMLxTMJTZ]

ap-get update not give me error but work, not have custom repository

 

[PixelOnline]

Hi, i have two plesk and i have the same error every day

Raison : 2024-02-23 06:25:12 INFO: pum is called with arguments: ['--list', '--repo-info', '--json']
2024-02-23 06:25:13 ERROR: Apt cache fetch failed:
2024-02-23 06:25:13 ERROR:
2024-02-23 06:25:13 ERROR: Exited with returncode 1.

 

[Peter Debik]

Maybe it's not linked to Mailman after all. I suggest to contact support and allow SSH access so that a support engineer can check the issue directly on your server.

To sign-in to support please go to https://support.plesk.com

If you experience login issues, please see this KB article:
https://support.plesk.com/hc/en-us/...rt-plesk-com-and-password-reset-does-not-work

If you bought your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is an alternative:
https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk-

 

[learning.neo]

Good morning
we have been experiencing exactly the same problem every day on 2 VPS
Product: Plesk Obsidian 18.0.59
OS: Debian 10.13
Thanks for your help

Raison : 2024-02-26 06:25:47 INFO: pum is called with arguments: ['--list', '--repo-info', '--json']
2024-02-26 06:25:48 ERROR: Apt cache fetch failed. Try to run the `apt-get update` command.
2024-02-26 06:25:48 ERROR:
2024-02-26 06:25:48 ERROR: Exited with returncode 1.

 

[learning.neo]

I would like to specify
that we have a 3rd VPS with the same configuration
on which we have not had a problem in the last 3 days

 

[Pascal_Netenvie]

Hello since 5/6 days we have this error on all our servers (15+) ...

ERROR: Apt cache fetch failed

 

[learning.neo]

Good morning
if this can help solve our problems
when the update launches every day automatically
I receive the error message by email

Raison : 2024-02-26 06:25:47 INFO: pum is called with arguments: ['--list', '--repo-info', '--json']
2024-02-26 06:25:48 ERROR: Apt cache fetch failed. Try to run the `apt-get update` command.
2024-02-26 06:25:48 ERROR:
2024-02-26 06:25:48 ERROR: Exited with returncode 1.

and in the file /var/log/plesk/install/autoinstaller3.log
there is the error

Err:20 https://dlm.mariadb.com/repo/mariadb-server/10.6/repo/debian buster InRelease
502 Bad Gateway [IP: ...... 443]
Err:21 https://dlm.mariadb.com/repo/maxscale/latest/apt buster InRelease
502 Bad Gateway [IP: ...... 443]
Reading package lists...
W: Failed to fetch https://dlm.mariadb.com/repo/mariadb-server/10.6/repo/debian/dists/buster/InRelease 502 Bad Gateway [IP: ....... 443]
W: Failed to fetch https://dlm.mariadb.com/repo/maxscale/latest/apt/dists/buster/InRelease 502 Bad Gateway [IP: ..... 443]
W: Some index files failed to download. They have been ignored, or old ones used instead.

on the other hand if I go to Plesk and manually click on "Check for updates"
the file /var/log/plesk/install/autoinstaller3.log
updates and there is no longer the error message ....mariadb...
everything went correctly

 

[Peter Debik]

Please review this thread if it helps: Issue - run-parts: /etc/cron.daily/pleskupdate exited with return code 1

 

[marowi]

I have been getting the same error messages for a few days now. It is a 8GB VPS from Hetzner.

 

[AYamshanov]

Guys, I would recommend to check /var/log/plesk/install/autoinstaller3.log too. And post information about used OS on your server (is it only Debian 12?).

Err:20 https://dlm.mariadb.com/repo/mariadb-server/10.6/repo/debian buster InRelease

Was the repository added manually? Asking because I am not sure that it is a part of default repositories.

Was someone able to contact with the Plesk Support team? I am asking because investigating on the affected server directly usually helps faster and with more details find a root cause. If yes, do you already have an answer? You also could share a support ticket number with me, will check how it is going.

 

[learning.neo]

Good morning,
in my case Debian 10.13
and we have not yet contacted Plesk support

Err:20 https://dlm.mariadb.com/repo/mariadb-server/10.6/repo/debian buster InRelease

no this was not added manually, when we look at autoinstaller3.log, it goes back to December 2023, and this line is already present and without error for several days
in autoinstaller3.log, this morning I see that auto install was launched twice automatically
1st time with an error, email received
and a 2nd time without the error, everything went correctly
I didn't need to run the update search manually in Plesk
Thanks for your help

 

[voelu28]

Have the same problem everyday. Ubuntu 20.04.6 LTS

 

[voelu28]

Have the same problem everyday. Ubuntu 20.04.6 LTS

Reading package lists...
W: Failed to fetch https://dlm.mariadb.com/repo/maxscale/latest/apt/dists/focal/InRelease  502  Bad Gateway [IP: 2606:4700::6811:bf0e 443]
W: Some index files failed to download. They have been ignored, or old ones used instead.
autoinstaller: read output of apt-cache policy

 

[Pascal_Netenvie]

In my case Debian 11.9 ...

 

[Pascal_Netenvie]

This what i have in source.list :

deb http://deb.debian.org/debian bullseye main
deb-src http://deb.debian.org/debian bullseye main
deb http://security.debian.org/debian-security bullseye-security main
deb-src http://security.debian.org/debian-security bullseye-security main
deb http://deb.debian.org/debian bullseye-updates main
deb-src http://deb.debian.org/debian bullseye-updates main

And in sources.list.d folder

-rw-r--r-- 1 root root  49 Oct 20  2022 php.list
-rw-r--r-- 1 root root 110 Oct 31 06:27 plesk-ext-grafana.list
-rw-r--r-- 1 root root 451 Mar  1 06:25 plesk.list

php.list :

deb https://packages.sury.org/php/ bullseye main