Resolved Error Http 500

[andre_c]

Server operating system version

Ubuntu 22.04.2 LTS

Plesk version and microupdate number

18.0.51

Good morning everyone,

on osticket installation 1.16.6 on platform

Linux 5.15.0-72-generic #79-Ubuntu SMP Wed Apr 19 08:22:18 UTC 2023 x86_64

Ubuntu + plesk - php v. 8.0.29

When printing it does not load the page and issues http 500 error


error log

AH01071: Got error 'PHP message: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 65536 bytes) in /var/www/vhosts/DOMAIN/httpdocs/roadmap1/include/mpdf/vendor/mpdf/mpdf/src/Image/ImageProcessor.php on line 661', referer: http://DOMAIN/roadmap1/scp/tickets.php?id=1


I tried to make the change via plesk>php bringing it from 120 to 50000 but the problem persists with the same error

 

[scsa20]

Are you using Nginx or Proxy mode? I find that I had to use Proxy mode so it uses Apache instead of Nginix with osTicket for all the features to work correctly.

 

[Peter Debik]

The issue is not the max runtime, but the max RAM size your script can use. You try to do image processing. That can consume a lot of RAM. I suggest to update the max RAM per script execution to something higher, e.g. 512 MB.

 

[andre_c]

The issue is not the max runtime, but the max RAM size your script can use. You try to do image processing. That can consume a lot of RAM. I suggest to update the max RAM per script execution to something higher, e.g. 512 MB.

Thank you very much! Issue resolved