- Server operating system version
- Ubuntu 22.04.2 LTS
- Plesk version and microupdate number
- 18.0.51
Good morning everyone,
on osticket installation 1.16.6 on platform
Linux 5.15.0-72-generic #79-Ubuntu SMP Wed Apr 19 08:22:18 UTC 2023 x86_64
Ubuntu + plesk - php v. 8.0.29
When printing it does not load the page and issues http 500 error
error log
AH01071: Got error 'PHP message: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 65536 bytes) in /var/www/vhosts/DOMAIN/httpdocs/roadmap1/include/mpdf/vendor/mpdf/mpdf/src/Image/ImageProcessor.php on line 661', referer: http://DOMAIN/roadmap1/scp/tickets.php?id=1
I tried to make the change via plesk>php bringing it from 120 to 50000 but the problem persists with the same error
on osticket installation 1.16.6 on platform
Linux 5.15.0-72-generic #79-Ubuntu SMP Wed Apr 19 08:22:18 UTC 2023 x86_64
Ubuntu + plesk - php v. 8.0.29
When printing it does not load the page and issues http 500 error
error log
AH01071: Got error 'PHP message: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 65536 bytes) in /var/www/vhosts/DOMAIN/httpdocs/roadmap1/include/mpdf/vendor/mpdf/mpdf/src/Image/ImageProcessor.php on line 661', referer: http://DOMAIN/roadmap1/scp/tickets.php?id=1
I tried to make the change via plesk>php bringing it from 120 to 50000 but the problem persists with the same error