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Error installing backup manager on Centos 5 VPS

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by GianniM, Jul 23, 2010.

  1. GianniM

    GianniM New Pleskian

    Jan 26, 2010
    Likes Received:
    During the installation of backup manager I have received this e-mail:
    Can you help me?

    Parallels Products Installer 3.6.0 (built on 2010-04-13 11:15 svn rev. 290858) started at (timezone CET) Fri Jul 23 13:25:00 2010
    Command line arguments: /usr/local/psa/admin/bin/autoinstaller --enable-xml-output --source-type=plesk --target=/root/psa --select-release-id=PLESK_9_5_2 --notify-email=*******@*******.com --install-component=base --install-component=api --install-component=backup-vz

    Try to find rcfile...
    Autoinstaller rcfile not found.
    Checking hostname is sucessfull.
    Opsys detected as: os_vendor=CentOS os_name=Linux version=5.5 arch=i686 environment=vz
    Final opsys (with overriding) is: os_vendor=CentOS os_name=Linux version=5.5 arch=i686 environment=vz
    File downloading products.inf3: 100% was finished.
    File downloading plesk.inf3: 11%..21%..30%..40%..51%..60%..70%..80%..90%..100% was finished.
    File downloading ppsmbe.inf3: 20%..32%..44%..55%..67%..78%..90%..100% was finished.
    File downloading sitebuilder.inf3: 10%..22%..35%..48%..61%..74%..87%..99%..100% was finished.
    File downloading setemplates.inf3: 19%..44%..69%..94%..100% was finished.
    repository: Get brief packages info for all sources
    Checking for installed packages...
    File downloading PSA_9.5.2/plesk-9.5.2-cos5-i386.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading PSA_9.5.2/plesk-patches-9.5.2-cos5-i386.inf3: 41%..94%..100% was finished.
    Parallels Containers were detected. Trying to connect to VZAgent...Warning! Failed to connect to VZAgent: open: No such file or directory
    repository: Get brief packages info for all sources
    Detecting installed product components.
    Component plesk/base: mode up2date, installed=1272952336, available=1272952336
    Component plesk/base have no older version, so keyupdate not needed
    Component plesk/psa-autoinstaller: mode up2date, installed=1271132386, available=1271132386
    Component plesk/postgresql: mode up2date, installed=1274830756, available=1274830756
    Component plesk/vault: mode install, installed=0, available=1272952327
    Component plesk/ppwse: mode install, installed=0, available=1272952308
    Component plesk/api: mode up2date, installed=1272952261, available=1272952261
    Component plesk/pmm-vz: mode install, installed=0, available=1272952233
    Component plesk/sb-publish: mode install, installed=0, available=1179887960
    Component plesk/sbm: mode install, installed=0, available=1220864885
    Component plesk/cf-support: mode install, installed=0, available=1272952318
    Component plesk/miva: mode install, installed=0, available=1272952321
    Component plesk/billing: mode install, installed=0, available=1245902780
    Component plesk/mod-bw: mode install, installed=0, available=1194490362
    Component plesk/asp: mode install, installed=0, available=1223517992
    Component plesk/java: mode install, installed=0, available=1272952265
    Component plesk/mod_python: mode install, installed=0, available=1168104591
    Component plesk/ruby: mode install, installed=0, available=1272952319
    Component plesk/php5: mode up2date, installed=1272952337, available=1272952337
    Component plesk/qmail: mode up2date, installed=1272952334, available=1272952334
    Component plesk/postfix: mode install, installed=0, available=1272952334
    Component plesk/psa-firewall: mode install, installed=0, available=1272952265
    Component plesk/psa-vpn: mode install, installed=0, available=1272952293
    Component plesk/psa-fileserver: mode install, installed=0, available=1272952260
    Component plesk/sshterm: mode up2date, installed=1228112978, available=1228112978
    Component plesk/watchdog: mode install, installed=0, available=1272952311
    Component plesk/cs-gs: mode install, installed=0, available=1272952263
    Component plesk/battlefield: mode install, installed=0, available=1272952302
    Component plesk/bf2: mode install, installed=0, available=1272952317
    Component plesk/mailman: mode up2date, installed=1272952316, available=1272952316
    Component plesk/kav: mode install, installed=0, available=1272952324
    Component plesk/drweb: mode up2date, installed=1272952247, available=1272952247
    Component plesk/spamassassin: mode install, installed=0, available=1272952268
    Component plesk/backup-vz: mode install, installed=0, available=1272952315
    Component plesk/de-DE-locale: mode install, installed=0, available=1272361765
    Component plesk/ja-JP-locale: mode install, installed=0, available=1272361866
    Component plesk/es-ES-locale: mode install, installed=0, available=1272361796
    Component plesk/ru-RU-locale: mode install, installed=0, available=1272361892
    Component plesk/fr-FR-locale: mode install, installed=0, available=1272361827
    Component plesk/it-IT-locale: mode up2date, installed=1272361845, available=1272361845
    Component plesk/zh-CN-locale: mode install, installed=0, available=1272361917
    Component plesk/zh-TW-locale: mode install, installed=0, available=1272361941
    Component plesk/nl-NL-locale: mode install, installed=0, available=1272361968
    Component plesk/horde: mode install, installed=0, available=1272952300
    Component plesk/atmail: mode up2date, installed=1272952243, available=1272952243
    KeyUpdateChecker::doCheck: no components for check key update
    repository: Get full packages info for all sources
    Retrieving information about the installed packages...
    read cache file
    File downloading PSA_9.5.2/dist-rpm-CentOS-5-i386/build-9.5.2-cos5-i386.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading PSA_9.5.2/update-rpm-CentOS-5-i386/update-9.5.2-cos5-i386.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading PSA_9.5.2/thirdparty-rpm-CentOS-5-i386/thirdparty-9.5.2-cos5-i386.hdr.gz: 11%..20%..32%..41%..52%..61%..70%..82%..91%..100% was finished.
    Determining the packages that need to be installed.
    The requested package "psa-backup-manager" could not be installed.
    Searching problems for the "psa-backup-manager" package.
    No suitable solutions were found for the "db4-utils" dependency.
    The "db4-utils-4.3.29-10.el5.i386" package resolves "db4-utils".
    Could not add package db4-4.3.29-10.el5_5.2.i386to the list of required packages.Problem occured during searching directly resolved dependencies for 'libdb-4.3.so' of package db4-utils-4.3.29-10.el5.i386 Error: Unable to install the "psa-backup-manager-9.5.2-cos5.build95100504.12.i586" package.
    Not all packages were installed.
    Please, contact product technical support.

    Parallels Products Installer.

    Thanks in advances..
  2. GianniM

    GianniM New Pleskian

    Jan 26, 2010
    Likes Received:
    Solved with a simple :
  3. Sodhish

    Sodhish Guest


    This will help.

    Thanks :)