Error: Invalid key: Unknown key format

[jlamonica]

Plesk 9.3 was installed on new server (old server with Plesk was decomissioned months ago). New key was emailed 2010-04-01 upon renewal of SUS.

When I attempt to upload this license key, I get the following error message : Error: Invalid key: Unknown key format

Under License Management, Retrieve Keys is grayed out.

What is up?

 

[IgorG]

What is format of key - zip, xml or something else?
Try to install it with

/usr/local/psa/admin/bin/keymng --install --source-file <source path>

 

[alessandrab]

Hi all,

I have got same problem via browser. my key file is ASCII text and if I run command line:

/usr/local/psa/admin/bin/keymng --install --source-file /root/plesk.key

output about command is:

Source file does not contain Plesk key

Can you help me about?

Best,

Alessandra.

 

[IgorG]

Plesk license key provided by Key Administrator has format like PLSK00XXXX.sh but not plesk.key
Are you sure that it is Plesk license key?

 

[alessandrab]

I tried to rename file like format PLSK.XXXXXXXX.sh ..but I have got egual error.
I think that it is corret file:

$ head -n 35 plesk.key
-----BEGIN PLESK KEY DESCRIPTION-----
Key number: PLSK.XXXXXXXX.0000
Ability to use Application Vault: false
Ability to use ColdFusion: false
Ability to use Event Manager: true
Ability to use PostgreSQL: false
Ability to use Site Builder: false
Ability to use SpamAssassin: false
Ability to use Tomcat Server: false
Ability to use Trouble Ticketing System: false
Action log manager: true
Additional Language Packs: 0
Ask update: false
Autoinstaller config: true
Backward key compatibility restriction: 0
Client templates: true
Clients and Domains Expirations management: true
Detailed traffic: true
Domain Level User: true
DrWeb: true
Expiration date (GMT): 20101029
Global changes: true
License update date (GMT): 20101019
Migration Manager: true
Notification manager: true
Number of clients: 0
Number of domains: 30
Number of mailnames: 0
Number of slaves: 0
Number of webusers: 0
Shell access: true
Store Id: 1
Update password: 'xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx'
Work Only Inside Virtuozzo: false
-----BEGIN PLESK KEY-----