Error licence and more action...

[sebgonzes]

Hi

I have installed an VPS with cloudlinux7 and plesk12.5 and have this error when trying active plesk :

ERROR: PleskFatalException: StatInfo->getProductVersion failed: devices number <= 0

Additionally, an exception has occurred while trying to report this error: PleskFatalException
StatInfo-&gt;getProductVersion failed: devices number &lt;= 0 (functions.php:76)

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Same error with other action :

ERROR: PleskFatalException: StatInfo->getActiveDomainsNumber() failed: devices number <= 0

Additionally, an exception has occurred while trying to report this error: PleskFatalException
StatInfo-&gt;getProductVersion failed: devices number &lt;= 0 (class.SystemStatisticsForm.php:123)

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[UFHH01]

Hi sebgonzes,

please check first your current Plesk version:

cat /usr/local/psa/version

( it could look like this: 11.5.30 CentOS 6 115130819.13 )
​

If you don't get any output, please follow: How to determine Plesk version/build? ( KB - article 8732 )

Source: KB - article 8732:

Also you may use system package managers to find your Plesk version:

RPM based system:

~# rpm -q psa
psa-11.5.30-cos6.build115130819.13.x86_64

on Debian:

~# dpkg -l psa
ii psa 11.5.30-debian6.0.build115130819.13 Parallels Panel v11.5.30 core files

The string after "build" is your current Plesk version. If your previous "cat" - command didn't print a correct installed Plesk version, please edit "/usr/local/psa/version" and adjust it with the information from "rpm" or "dpkg" ( example from the above KB - article: "11.5.30 CentOS 6 115130819.13" or "11.5.30 Debian 6.0 115130819.13" ). Please save the file "version" after editing and restart your Plesk Control Panel with the command:

/etc/init.d/psa restart
or
service psa restart​

Retry to open your Plesk Control Panel again with your browser and please report issues/problems in this thread.


In addition, with Plesk 12.5, please use as well the command:

plesk repair all

... more repair options can be listed with the command:

plesk repair --help

( or visit: Plesk Self Repair Utility ( online documentation: Administrator's Guide, Plesk 12.5 )​

 

[sebgonzes]

# cat /usr/local/psa/version
12.5.30 CentOS 7 1205150826.19

I repair yet plesk 12.5 (plesk repair all), but nothing, continue with the same error... (grep disable_f /usr/local/psa/admin/conf/php.ini give no result any way)

 

[UFHH01]

Hi sebgonzes,

each repair procedure will create a repair - log, which should be investigated in case of any issue/problem ( /var/log/plesk/ ).

Please be aware, that investigations might take longer, than doing a fresh installation on new servers. You described in your initial post, that it is a fresh installation, so I suggest to start over with another one.
If you wish to learn more about the causing issue/problem, you are welcome to continue by investigating the logs and please post errors from the logs, so we are able to help you.

 

[vlikhtanskiy]

Hi @sebgonzes

What is output of the following command:
# plesk sbin sysinfo df

 

[sebgonzes]

Hi @sebgonzes

What is output of the following command:
# plesk sbin sysinfo df

Hi vlikhtanskiy

Yesterday, odin team have access to our server and solve it, I am waiting about what they have do to solve it (I don't know it you are part of this team...)

 

[yulian]

hi sebgonzes, how to solve this problem ?
thanks

 

[sebgonzes]

Well, the problem still existing, but the licence are apply although the error.
The official answer it's because there is no client/reseller on server, but it's not seem really the problem...

 

[yulian]

Well, the problem still existing, but the licence are apply although the error.
The official answer it's because there is no client/reseller on server, but it's not seem really the problem...

Thanks sebgonzes, it said Dec 17, 2015 will be another lisence check, am i safe for that one ?
Thank you very much for your help
so i need to create fake client and reseller id for resolve this ?

 

[sebgonzes]

Create an fake client/reseller have not resolve problem in our case.
I am not able to confirm you if you will have problem with your licence check, it's better to check it wilth odin team.