Issue Error messages with let's Encrypt when 1 serveur for main domain and another serveur for subdomain or mails

[kristobal1969]

Server operating system version

Ubuntu 22.04.5 LTS

Plesk version and microupdate number

Plesk Obsidian 18.0.77 Update #2

Hello,
I receive each day a message from Plesk telling that the domain is not secured though it is (on all domain and subdomains).
in this exaple ngpark.fr and www.ngpark.fr are on the server with ip 217.160.0.52. They have their own certificate on that server (i do not manage this server). but though I have not asked for a certificate on ngpark.fr or www I have this message

​

Could not secure domains of Nicolas Durand (login NGPark) with Let`s Encrypt certificates. Please log in to Plesk and secure the domains listed below manually. Securing of the following domains has failed: ** 'ngpark.fr' ** Invalid response from https://acme-v02.api.letsencrypt.org/acme/authz/2019333767/698598105185 Details: Type: urn:ietfarams:acme:error:unauthorized Status: 403 Detail: 217.160.0.52: Invalid response from http://ngpark.fr/.well-known/acme-challenge/2Pb1rzSBssv7M-43N2sJKw3_CXoBCnGotYTu3oumIqs: 204 The following domains have been secured without some of their Subject Alternative Names: <none> Could not renew Let`s Encrypt certificates for Nicolas Durand (login NGPark). Please log in to Plesk and renew the certificates listed below manually. Renewal of the following Let`s Encrypt certificates has failed: <none> The following Let`s Encrypt certificates have been renewed without some of their Subject Alternative Names: <none>​

For full explanation here are the DNS of my provider (bookmyname/scaleway) :

	@	300	A	217.160.0.52
	www	500	A	217.160.0.52
	mail	500	A	212.83.185.154
	webmail	500	A	212.83.185.154

and here in plesk the certificate in the attached files.

I hope someone can tell me how to get rid of these messages because it is every day and I have 2 domains in this case where I only manage the mail of the domains.


Regards.
Kris

 

[Sebahat.hadzhi]

Hi, Kris. Could you please double-check if there's more than one certificate present for this domain according to the following article:

• https://support.plesk.com/hc/en-us/...r-a-certificate-that-has-already-been-renewed

 

[kristobal1969]

No, just 1 line with 3 used. But I can not remove because it is in used.
It should be only 2 I think for webmail mai.ngpark.fr and the mails

 

[Sebahat.hadzhi]

Thank you. Can you please try re-issuing the certificate from Subscriptions > example.com > SSL/TLS Certificates and make sure that the "Secure the domain name", "Secure the wildcard domain (including www and webmail)", and "Include a "www" subdomain for the domain and each selected alias" options are excluded?