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Error on update to 11.0.9 #35

Discussion in 'Plesk 11.x for Linux' started by ip00, Feb 3, 2013.

  1. ip00

    ip00 New Pleskian

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    I have tried patching Plesk Panel 11.0.9 with updated #35 but got errors. Plesk Panel went unresponsive but after restart it was up and running again.

    Whole Installation log is attached, short version:

    Why did this happen and what steps should we take now?
     

    Attached Files:

  2. JuanCar

    JuanCar Regular Pleskian

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    Update #35 doesnot response

    When I tried to update #35 in plesk 11.09 I see a message for wait and no more. Now when I go to update option I get a blank page and the page doesnot load, it stay loading without any message or notice.
    And I see in psa ax several proc,s

    /usr/bin/sw-engine-cgi -c /usr/local/psa/admin/conf/php.ini -d auto_prepend_file=auth.php3 -u psaadm

    Where is the fix?
    Thanks
     
  3. JuanCar

    JuanCar Regular Pleskian

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    Need help, please

    After tring access update page I found this lines in autoinstaller3.log


    Parallels Installer 3.12.1 (built on 2012-07-03 11:48 svn rev. 311941) started at (timezone CET) Mon Feb 4 12:07:58 2013
    Command line arguments: /usr/local/psa/admin/bin/autoinstaller --service-mode --enable-xml-output --ssl-cert /usr/local/psa/admin/conf/httpsd.pem --branch current,release,stable --web-interface --with-ssl --disable-browser

    SourceUrl: original source url is http://autoinstall.plesk.com/
    SourceUrl: fixed url is http://autoinstall.plesk.com/
    Try to find rcfile...
    Autoinstaller rcfile not found.
    Read component settings from /root/.autoinstaller/options.ini
    DEBUG: web server PID: 18496
    Error: Can't start build-in web-server
    Not all packages were installed.
    Please try installing packages again later.
    Please resolve this issue and try installing the packages again.
    If you cannot resolve the issue on your own, contact product technical support for assistance.

    I suspect "Can't start build-in web server" is the key... but I don't know how fixit

    Thanks
     
  4. RuedigerK

    RuedigerK New Pleskian

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    EOL - means End Of Live

    The only Question is: Who ...
    Who has reached EOL ?
    plesk or parallels ...

    11.0.9 #35 is absolutely destroying all machines, its like sitting on a time bomb you are not able to do anything.
    We are working on Centos 6.3

    for me its the same like 'death of ensim' ....
     
  5. IgorG

    IgorG Forums Analyst Staff Member

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    Do you have any additional details from autoinstaller log?
    Have you tried manually stop/start sw-cp-server and apache services?
     
  6. JuanCar

    JuanCar Regular Pleskian

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    I'm silly!!!

    I've just fixed the problem. When I saw the error message in log file (/tmp/autoinstaller3.log) , I noticed that the PID mentioned in this message didn't exist, so I look in the ps command result, and ... oh!!! there was an autoinstaller process frozen. I kill him and the error dissapeared.

    Thanks
     
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