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Error on upgrading to 10.1.1

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by PaulG, Jan 31, 2011.

  1. PaulG

    PaulG Guest

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    --------------------------------------------------------------
    PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

    Plesk 10.0.1, CentOS5, 64 Bit, mySQL 5.5.8, PHP 5.2.17, Apache 2.2.17

    PROBLEM DESCRIPTION AND STEPS TO REPRODUCE

    Trying to upgrade to 10.1.1

    ACTUAL RESULT

    Fails with mySQL errors, see below

    EXPECTED RESULT

    Successful upgrade

    ANY ADDITIONAL INFORMATION
    --------------------------------------------------------------




     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Do you have any more detailed information from /tmp/pp10.10.1-bootstrapper.110131.09.53.log ?
     
  3. PaulG

    PaulG Guest

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    Actually the file I quoted is where I got the above quote, there wasn't any more detail in it. Here's the whole thing:


    The major part is here:

     
    Last edited by a moderator: Jan 31, 2011
  4. IgorG

    IgorG Forums Analyst Staff Member

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    It looks like some misconfiguration in /etc/my.cnf or wrong mysql version. Contact support team for investigation directly on your server.
     
  5. PaulG

    PaulG Guest

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    How do I contact support and is there a charge for that?
     
  6. IgorG

    IgorG Forums Analyst Staff Member

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  7. ottenhoff

    ottenhoff New Pleskian

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    Any update on this? I'm hoping that MySQL 5.5 is not the issue...
     
  8. PaulG

    PaulG Guest

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    I'd really like a fix from Parallels on this too. I don't feel like paying for support for something like this.
     
  9. atomicturtle

    atomicturtle Golden Pleskian

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    Its mysql 5.5, you can see the error coming from mysql up there in your logs. It doesnt recognize the format of the SQL response.
     
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