Issue Error: The installation of the package 'plesk-backend' failed with code 1603. (upgrade: Upgrading Plesk Utilities...)

[VASILEIOS ANGELOPOULOS]

Server operating system version

Windows server 2019

Plesk version and microupdate number

18.0.56 Update #4

Good evening,
Sorry for my English.
For a few days i have a problem with a plesk windows server.
It cannot do Update Components.
It returns me this log.

[2023-11-11 20:31:53.754110] Error: The installation of the package 'plesk-backend' failed with code 1603. (upgrade: Upgrading Plesk Utilities...)
Not all packages were installed.
Visit https://support.plesk.com/ to search for a solution.

I did some troubleshooting by following this guide I found with no success.
Unable to update, upgrade or install Plesk: The installation of the package ‘<package_name>’ failed with code 1603 – Plesk - Support Cases from Plesk Knowledge Base
Can someone help please.
I tried tools like repair but that didn't work either.

Τhanks in advance.

 

[Peter Debik]

This will need to checked on the server. Please contact support.

To sign-in to support please go to https://support.plesk.com

If you experience login issues, please see this KB article:
https://support.plesk.com/hc/en-us/...rt-plesk-com-and-password-reset-does-not-work

If you bought your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is an alternative:
https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk-

 

[VASILEIOS ANGELOPOULOS]

Τhank you very much for the prompt reply.