Resolved Error: Unable to receive update information for the package(s)

[Lrnt]

Hi !

Today, I have got an error when trying to update packages from Plesk UI
There is the error: "Erreur : impossible de recevoir les informations de mise à jour pour le ou les packs"

That can be translated by "Error: It is not possible to receive updated information for packages" or "Error: Unable to receive update information for the package(s)".



I never had this error before.
Can someone help me?

Plesk Obsidian Version 18.0.30 / Debian 9.13

Thank you !
Lrnt

 

[Lrnt]

I do:

plesk installer update
plesk repair all -y

No change.

Then I tried:

apt-get clean
apt update
apt upgrade

No change.

 

[IgorG]

Please check this case Unable to update Plesk: It is not possible to receive updated information for packages

 

[Lrnt]

Please check this case Unable to update Plesk: It is not possible to receive updated information for packages

Thank you @IgorG.

I already tried this but I can't find the file "/var/log/plesk/installer/autoinstaller3.log"
And I have no file "/etc/yum.repos.d/MariaDB.repo"

Unfortunately, the page "115005000334-Unable-to-update-system-components-through-Plesk-UI" no longer exists

I do not have yum (I think) and use apt instead (I presume)

 

[learning_curve]

@Lrnt This morning, we noticed there was a grafana package error, which caused a similar update error, but which should (in theory) get corrected by them pretty soon. We removed that package from the updates and upgraded everything else without any problems. We'll re-try tomorrow when the grafana package error should have been solved. It runs fine, meantime anyway. You can have a closer look at which specific package might be causing the issue, either within Plesk UI where your were before, or even better via CLI where you are now. The post by @IgorG will probably be of more use to you, but still worth checking

Edit: Here's the grafana error:

Update failed.

• 2020-10-08 08:26:38 INFO: pum is called with arguments: ['--update', '--json', '--', 'grafana']
• 2020-10-08 08:26:41 INFO: updating packages: grafana
• 2020-10-08 08:26:41 ERROR: Failed to fetch https://packages.grafana.com/oss/deb/pool/main/g/grafana/grafana_7.3.0~test_amd64.deb File has unexpected size (53020240 != 53038324). Mirror sync in progress? [IP: 151.101.62.217 443]
• Hashes of expected file:
• - SHA512:2490821371031bbe81106c53ea7fdd0e454529321548c12bdbcf3ee2868a90932f4448b6a250d0ddc74c993ca7e8892e23088c980f5856fef5bad24fcca38f8e
• - SHA256:6e4867a836c4d5c23cd0a4858f17293f330b7ed85cafaf8cfc956d6f538d48bf
• - SHA1:557dbdf1eed5ed339b6db930d9086ed74d76b8b9 [weak]
• - MD5Sum:6f96b3de9c52cc37378878da0456d8ad [weak]
• - Filesize:53038324 [weak]
• 
  
• 
  
• 2020-10-08 08:26:41 ERROR: Exited with returncode 1.

 

[Lrnt]

@Lrnt This morning, we noticed there was a grafana package error, which caused a similar update error, but which should (in theory) get corrected by them pretty soon. We removed that package from the updates and upgraded everything else without any problems. We'll re-try tomorrow when the grafana package error should have been solved. It runs fine, meantime anyway. You can have a closer look at which specific package might be causing the issue, either within Plesk UI where your were before, or even better via CLI where you are now. The post by @IgorG will probably be of more use to you, but stil worth checking

Thank you @learning_curve
First, I tried to update each pack one by one but i was unabled to do it (same error for each package).

BUT !
Now, since the error from grafana package has been removed, packages update went fine.

 

[IgorG]

but I can't find the file "/var/log/plesk/installer/autoinstaller3.log"

Try /var/log/plesk/install/autoinstaller3.log

 

[Lrnt]

Thank you @IgorG. @learning_curve reply seems the be the answer.
Thank you all for your fast reply !

 

[sharkyNL123]

Hi,

I'm quite new to the forum. But looking for a similar problem I found this post. I have similar problems. To update the server to Obsidian 18.0.31. Server is giving the error: Unable to receive update information for the package(s). I don't see a grafana update. Problem is also accuring to all other updates and connections to other ports than the 80 port. Anyone has a idea?

Error:

• 2020-11-23 16:09:57 INFO: pum is called with arguments: ['--list', '--repo-info', '--json']
• 2020-11-23 16:09:58 WARNING: Broken transaction adding package (1): ['NetworkManager-glib conflicts with 1:NetworkManager-libnm-1.18.8-1.el7.x86_64']
• 2020-11-23 16:09:59 ERROR: failure: repodata/cc04dca656f913754d367c92ef86c5b347484409621b0a63c1d2a88694d50ccb-filelists.sqlite.bz2 from updates: [Errno 256] No more mirrors to try.

 

[drusixtynine]

Try /var/log/plesk/install/autoinstaller3.log

Hi there, I have the same problem "Error: Unable to receive update information for the package(s)" and the link that was provided as a solution does not exist anymore.
So I can't understand what "/var/log/plesk/install/autoinstaller3.log" is referring to
Can someone clarify?

 

[Maarten]

Here is a copy of that page in web.archive.org:

Unable to update Plesk: It is not possible to receive updated information for packages

Applicable to: Plesk Onyx for Linux Plesk for Linux Symptoms Plesk update fails with the following error: CONFIG_TEXT: Error: It is not possible to receive updated information for packages T...

web.archive.org

 

[PeopleInside]

I have the same issue. I unistalled the grafana extension but still unable to receive updates.
What I have to do to resolve?

I have no file "/etc/yum.repos.d/MariaDB.repo"

Im on Ubuntu 22.04.1 LTS
Plesk Obsidian
Version 18.0.46

 

[Maarten]

I have the same issue. I unistalled the grafana extension but still unable to receive updates.
What I have to do to resolve?

I have no file "/etc/yum.repos.d/MariaDB.repo"

Im on Ubuntu 22.04.1 LTS
Plesk Obsidian
Version 18.0.46

Have a look at /var/log/plesk/install/autoinstaller3.log to find out what the issue is.

 

[PeopleInside]

Loag attached, I don't understand where the error is from this.
Do you see something related?

Grafana is not working, I cannot use monitor.
Maybe the issue is caused by Grafana but I unistalled the extension from extensions but still not able to do system updates.

 

[Maarten]

Resolved - apt-key depreciated

Hello, I was about to update my Server, but it tells me the apt key is depreciated: What would be the correct fix in this situation? Thanks!

talk.plesk.com

 

[PeopleInside]

Command done, same message error.

 

[PeopleInside]

Now the error I get if is not the error on this discussion is The System Updates tool is already installing updates in automatic mode. Please try later.

 

[mw004]

Same error...

Error: Unable to receive update information for the package(s)