Issue Error: Unable to receive update information for the package(s)

[BernieG]

Hi,

I'm running into this same "Error: Unable to receive update information for the package(s)" issue when I try to install updates. I took a look at other posts with users having this same issue and those fixes didn't resolve my issue.

I'm under the following system:

CentOS Linux 7.9.2009 (Core)
Plesk Obsidian
Version 18.0.34 Update #2, last updated on May 31, 2021 09:35 PM

Thank you!

 

[Bitpalast]

This is often related to a temporary unavailability for package source servers. When you try again a few hours or a day later, this should be solved.

 

[BernieG]

Ok, I'll try this again tomorrow to see if it works. Ty.

 

[Michael Pratt]

This issue started 8/1 for me and has not gone away on its own. Tried a couple of different solutions I have found in the forums, but none seem to work. Also ran plesk repair all, and tried again, with no luck.

Got first message that updates failed on 8/1 and now they are just stacking up.

Reason: 2022-08-01 06:25:36 INFO: pum is called with arguments: ['--verbose', '--list', '--repo-info', '--json']
2022-08-01 06:25:36 DEBUG: pum is started with debug logging
2022-08-01 06:25:40 ERROR:
2022-08-01 06:25:40 DEBUG:
Traceback (most recent call last):
File "/opt/psa/admin/sbin/pum_worker/pum_common.py", line 309, in do_main
_do_main(package_manager_maker)
File "/opt/psa/admin/sbin/pum_worker/pum_common.py", line 267, in _do_main
_do_work(package_manager_maker, options, arguments)
File "/opt/psa/admin/sbin/pum_worker/pum_common.py", line 276, in _do_work
package_manager = package_manager_maker(options.unsafe)
File "/opt/psa/admin/sbin/pum_worker/papt.py", line 10, in wrapper_maker
from zipimport import zipimporter
File "/opt/psa/admin/sbin/pum_worker/apt_wrapper.py", line 47, in __init__
self.cache.update()
File "/usr/lib/python3/dist-packages/apt/cache.py", line 588, in update
raise FetchFailedException()
apt.cache.FetchFailedException
2022-08-01 06:25:40 ERROR: Exited with returncode 1.

 

[alvarezcruz]

What MariaDB version are you running? Check in Tools & Settings > Database Servers.
Can you ping autoinstall.plesk.com from the server? If no, can you ping any other site, like Google, etc.?
And Michael, are you also on CentOS 7.9 or another OS?

 

[Michael Pratt]

I'm not actually running MariaDB actually. And I am on Ubuntu 18.04. It was a Google Pagespeed extension error. Removing the extension did not fix the problem, but finding and removing the list file fixed it. This ended up being the solution for me:

Unable to update system packages on Plesk server: The repository 'http://dl.google.com/linux/mod-pagespeed/deb/dists/stable/Release.gpg' is not signed