Issue Error: Unable to retrieve information about the PHP configuration.

[RobD1982]

After installing PHP 7(from Plesk installator)
I got this when getting phpinfo in:
Websites & Domains >PHP Settings > View the phpinfo() page

Error: Unable to retrieve information about the PHP configuration.

This happens on fresh config, what happens?
Tried "plesk repair web" - not helped.

Where is the log where I could check what is going on?
ps. nothing helped even if switch to PHP5(default install) still the same error.

 

[IgorG]

It seems that incorrect document root for domain is set in Apache configuration.
Try to fix it with:

# /usr/local/psa/admin/bin/httpdmng --reconfigure-domain example.com

 

[RobD1982]

@IgorG
Tried that as well with my domain, tried with ALL domains, rebooted, nothing helps still:
"Error: Unable to retrieve information about the PHP configuration."

I have the same error on 2 different Plesk VPSes.
There must be some serious bug.

Any idea how to check what it going on?

 

[RobD1982]

??

 

[UFHH01]

Hi RobD1982,

Where is the log where I could check what is going on?

Pls. consider to read and bookmark:

Plesk for Linux services logs and configuration files ( KB - article: 111 283 )​

Sometimes, it is as well a good idea to change the log - level ( TEMPORARILY! ), to get more informations in psa - log - files:

How to enable/disable debug logging in Plesk 11.5 and up? ( KB - article 120 101 )​

Tried "plesk repair web" - not helped.

If the "web" - aspect - repair - process didn't help to solve an issue, you could as well try the COMPLETE repair - option, with for example:

plesk repair all -y -v​

( ... and pls. be informed, that EACH repair - process creates as well a corresponding log - file at "/var/log/plesk", where you might investigate possible issues/errors/problems ).


Consider as well to update/upgrade your installed packages on your server with the commands:

For CentOS/RHEL - based operating systems:

yum clean all
yum update

For Debian/Ubuntu - based operating systems:

apt-get clean
apt-get update
aptitude upgrade