Error validating license when accessing external services

[Jesse_Fitzgerald]

Greetings. My name is Jesse and I'm new to the forum.

I'm not sure if it's a technical or a license issue. When I try to retrieve external services, such as purchase an ssl certificate or buy an application; I see the the following error: "Error: Error validating license."

For example: If I click on 'Tools and Settings' > 'External Services' > 'View Services' , the browser redirects to https://shop.marketplace.parallels.com/index.php?act=marketplace_dispatch (as it should) and then gives me the license error. I have re-retrieved my license key, and even downloaded and reinstalled it from the Parallels Partner Channel and the problem persists. When I check the license key status from the Panel it says, "Key Update Status: License key PLSK.02557481.0016 is up-to-date." Everything else is working fine.

I am running Plesk version 12.0.18 Update #37 on Centos 6.6

Thanks in advance for any feedback.

 

[IgorG]

Yes, it is license related issue and may be caused by fact that your Plesk license was purchased from one of Parallels partner. As they are our partner their licenses are stored in a separate database hence when you enter the license on our website you get the Error : "Error Validating License". You would not be able to purchase external services directly from Parallels.
So, I suggest you contact your sales representative regarding this issue.

 

[Jesse_Fitzgerald]

Hi Igor. Thanks for the quick response. I agree that the issue is probably license related. The license did not come from a parallels partner, but directly from Parallels. I have reached out to my sales rep as you have suggested.

 

[Fabio_Ciconello_Sales]

Hi Jesse

Did you fix it?

I have the same problem.

Thks

 

[Jesse_Fitzgerald]

No. Unfortunately. I have had a message out to my sales rep at parallels since 03/10. I haven't heard back yet.

 

[Fabio_Ciconello_Sales]

ok thks.

 

[Jesse_Fitzgerald]

I'm actually setup as a Parallels partner. If I don't hear back from my sales rep by the end of the week, I may just purchase a license directly from the regular Parallels website, install it; and see what happens. Something tells me that will fix the issue. I'll let you know what happens. If you figure it out before me, let me know.

 

[Jesse_Fitzgerald]

Just so y'all can see the error, here's a link to a pic...

http://driftwoodanimalclinic.com/wp-content/uploads/2015/03/plesk-license-error.jpg

 

[JesseF]

Ok. It's working now, spontaneously. I don't know if the sales rep fixed it or not, so I cant say what changed.