Issue Error when importing service plans from another Plesk server

[GetCloudyNL]

Server operating system version

22.04

Plesk version and microupdate number

18.0.52 Update #3

Hi,

When I try to import service plans (exported by another Plesk server with the Hosting Plan Exporter addon) I get the following errors:




Is there any way to avoid this or import the services without the additional services?

Best,
Ralph

 

[Peter Debik]

Hi Ralph, thank you for posting. This is likely a product issue. I have two options for you to proceed: You can either create a support ticket for it, then probably support will check the issue on your server directly, maybe also fix it, and file the issue for you. Or you could fill out this form, then I can forward this as a product issue to developers:

PRODUCT/VERSION, OS/ARCHITECTURE

OS version, architecture:
Product version (including MU):

PROBLEM DESCRIPTION

STEPS TO REPRODUCE

[Please enumerate the steps to reproduce in proper formatting, e.g. 1: 2: 3:]
please be as precise as possible!

ACTUAL RESULT

EXPECTED RESULT

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Provide clear expectations!! what do you expect? answer for how-to? bug to be filled? documentation correction?
please be as precise as possible!

SUPPORT ACTIONS OF INVESTIGATION / RESOLVING

POSSIBLE TEMPORARY WORKAROUND

LOGS AND ANY ADDITIONAL INFORMATION