Issue Error when installing New Relic Extension

[Christoph Hess]

Hi,

when I try and install the New Relic extension I get the error "Unsupported segments file format".
I've tried installing via shell but that got the same result.
Nothing else. I can't seem to find any information about this error.

I'm running Plesk Onyx (latest updates) on Ubuntu 16.04.4

I also can't find a more useful log file.

Hopefully someone can help or point me in the right direction.

Kind regards
Chris

 

[Aleksandr Dunaev]

Hi,

when I try and install the New Relic extension I get the error "Unsupported segments file format".
I've tried installing via shell but that got the same result.
Nothing else. I can't seem to find any information about this error.

I'm running Plesk Onyx (latest updates) on Ubuntu 16.04.4

I also can't find a more useful log file.

Hopefully someone can help or point me in the right direction.

Kind regards
Chris

Hi, Christoph Hess!

We are working on this bug.
I hope it will be fixed in next micro-update.

Workaround for this bug:
- Login to server via SSH
- mv /usr/local/psa/var/search/segments_* /tmp