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Error when update statistics

Discussion in 'Plesk 9.x for Windows Issue, Fixes, How-To' started by Helen Pang, Nov 22, 2010.

  1. Helen Pang

    Helen Pang Basic Pleskian

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    We are having problem with statistics. Some of the domain statistic is not updated. Get below error when try update statistics.

    C:\Program Files (x86)\Parallels\Plesk\admin\bin>statistics.exe
    Access is denied. (Error code 5) at Create mutex with name 'Global\PleskStatisticsBusinessLock'

    C:\Program Files (x86)\Parallels\Plesk\admin\bin>statistics.exe --all
    Access is denied. (Error code 5) at Create mutex with name 'Global\PleskStatisticsBusinessLock'
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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  3. Helen Pang

    Helen Pang Basic Pleskian

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    We have replace statistic.exe file but still get same error when try to update statistic.

    Access is denied. (Error code 5) at Create mutex with name 'Global\PleskStatisticsBusinessLock'
     
  4. IgorG

    IgorG Forums Analyst Staff Member

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  5. Helen Pang

    Helen Pang Basic Pleskian

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    Yes, corrent we are installed vcredist_x64.exe.
     
  6. KartikM

    KartikM Guest

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    I am still getting same error
    "Access is denied. (Error code 5) at Create mutex with name 'Global\PleskStatisticsBusinessLock'"
    We are using plesk 9.5.3.
     
  7. Helen Pang

    Helen Pang Basic Pleskian

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    Hello.. Any other solution on this? If we upgrade to newer version of Plesk, will it help? For e.g. version 9.5.3.
     
  8. KartikM

    KartikM Guest

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    plesk 9.5.3 getting error "Access is denied. (Error code 5) at Create

    we are using plesk 9.5.3 and still getting this error "Access is denied. (Error code 5) at Create mutex with name
    'Global\PleskStatisticsBusinessLock'"

    and there are lots of below given event logs for statistics.exe

    Connection failure
    at (VADOConnection::execute line 90)
    at Save domain harshil.com traffic(statistics::saveTrafficData2DB line 755)
    Execute file name: C:\Program Files (x86)\Parallels\Plesk\admin\bin\statistics.exe

    Connection failure
    at (VADORecordSet::eek:pen line 118)
    at Calculate mail traffic(statistics::processMailTraffic line 914)
    Execute file name: C:\Program Files (x86)\Parallels\Plesk\admin\bin\statistics.exe

    Connection failure
    at (VADORecordSet::eek:pen line 118)
    at calculateMailBoxUsage domainName=internationaltaxation.co.in, domainId=1033(statistics::calculateMailBoxUsage line 3186)
    at Calculate domain internationaltaxation.co.in mailbox usage(statistics::start line 1248)
    Execute file name: C:\Program Files (x86)\Parallels\Plesk\admin\bin\statistics.exe

    Connection failure
    at (VADORecordSet::eek:pen line 118)
    at Count MSSQL databases sizes(statistics::calculateDiskSpace line 3276)
    Execute file name: C:\Program Files (x86)\Parallels\Plesk\admin\bin\statistics.exe
     
  9. CristianA

    CristianA Guest

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    The process is already running

    Try restart the service
     
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