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Error while upgrading from version 10.4.4 to 11.0.9

Discussion in 'Plesk 11.x for Windows' started by OrionHat, Aug 5, 2012.

  1. OrionHat

    OrionHat Guest

    0
     
    While upgrading from version 10.4.4 to 11.0.9 I received error message below

    Failed to install 'C:\16c788e76cc97b645a631c5b07fa766a\parallels\PANEL-WIN_11.0.9\dist-msi-Microsoft-2003-i386\plesk.msi': Fatal error during installation. (Error code 1603)
    Action '<install-msi-package command-line='ISTEMPLATE=&quot;[ISTEMPLATE]&quot; SECURELESS=&quot;[SECURELESS]&quot; ADDLOCAL=ALL PLESK_PASSWORD=&quot;[PLESK_PASSWORD]&quot; ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R AUTOINSTALLER=1' />' failed with error 1603
    Execute C:/16c788e76cc97b645a631c5b07fa766a/send-error-report.exe install
    Execute C:/16c788e76cc97b645a631c5b07fa766a/send-error-report.exe install
    Error: Action sequence 'upgrade: upgrading Parallels Panel core components...' of package 'plesk' has been failed with code 1603
    Not all packages were installed.
    Please, contact product technical support.

    It looks like the error occured while installation tried to stop IIS service.

    I can access all websites, e-mail, ftp, etc. But when I try to access Plesk I see error message below:

    The file auth.php3 is part of Plesk distribution. It cannot be run outside of Plesk environment.
     
  2. OrionHat

    OrionHat Guest

    0
     
    eAccelerator

    It looks like it is a problem with eAccelerator (I had seen it on another thread). Plesk update has not updated it. How can I get a eAccelerator.dll file for PHP 5.3.10? Does Plesk use a customized version? I have to do it manually because I can not use Plesk update through browser. It gives me the same error while opening it.

    [eAccelerator] This build of "eAccelerator" was compiled for PHP version 5.3.8. Rebuild it for your PHP version (5.3.10) or download precompiled binaries. The file script.php is part of Plesk distribution. It cannot be run outside of Plesk environment.
     
  3. OrionHat

    OrionHat Guest

    0
     
    Update

    I executed update through command line:

    ai.exe --select-product-id panel --select-release-current --reinstall-patch --install-component base

    Now when I try to access Plesk I see error message:

    ERROR: PleskMainDBException
    DB query failed: Unknown column 'ip_dual_stack' in 'field list'

    0: common_func.php3:137
    db_query(string 'SELECT login, type, ip_address, ip_dual_stack FROM sessions WHERE sess_id="e31f81f5d32f5633efa660704ee0a37e"')
    1: class.Session.php:439
    Session->init(string '::1')
    2: auth.php3:225


    According to another thread, Plesk staff said this problem was solved on version 11.0.9. Command above installed all microupdate but the error remains.
     
  4. Daniel H

    Daniel H Basic Pleskian

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    also have this problem - ITS URGENT!!!
     
  5. OrionHat

    OrionHat Guest

    0
     
    FTP server unistalled

    The execution of the command line ai.exe --select-product-id panel --select-release-current --reinstall-patch --install-component base has unistalled FTP Server.

    I had to run defpackagemng --fix --type=ftpserver to solve the problem.

    The error below remains:

    ERROR: PleskMainDBException
    DB query failed: Unknown column 'ip_dual_stack' in 'field list'

    0: common_func.php3:137
    db_query(string 'SELECT login, type, ip_address, ip_dual_stack FROM sessions WHERE sess_id="e31f81f5d32f5633efa660704ee0a37e"')
    1: class.Session.php:439
    Session->init(string '::1')
    2: auth.php3:225
     
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