error with DrWeb after upgrade

[kadoudal]

I upgraded to 9.3 , running well but got some error in the log with DrWeb ( I had it w 9.2.3 previously too...)
how can I correct the DrWeb Install to get rid of these errors ?
thanks for your suggestions..

--log ----
Setting up psa-mail-driver-common (9.3.0-debian5.0.build93091230.07) ...
mv: cannot stat `/var/qmail/control/spf*': No such file or directory
Trying to executing mail_restore to synchronize mail server settings and Plesk Database... drwebmng: Service /etc/init.d/drwebd failed to start

System error 2: No such file or directory
/opt/psa/admin/bin/drwebmng execution failed:
drwebmng: Service /etc/init.d/drwebd failed to start

System error 2: No such file or directory
/opt/psa/admin/bin/drwebmng[23848]: Unable to start drweb antivirus daemon
/opt/psa/admin/bin/drwebmng execution failed:
drwebmng: Service /etc/init.d/drwebd failed to start

System error 2: No such file or directory
/opt/psa/admin/bin/drwebmng[23848]: Unable to start drweb antivirus daemon
done

 

[IgorG]

Make sure that you have following permissions and owners for /var/drweb/run/ directory:

# stat /var/drweb/run/
File: `/var/drweb/run/'
Size: 4096 Blocks: 8 IO Block: 4096 directory
Device: 18h/24d Inode: 21094221 Links: 2
Access: (0777/drwxrwxrwx) Uid: ( 0/ root) Gid: ( 2524/ drweb)

 

[kadoudal]

Dr Web running ... valid license key file was not specified

thanks a lot..
it's seems to be running now, but I noticed a request for a valid licence key file to be given in /opt/drweb/drweb32.key ... I suppose it's not my Plesk licence key...
is it included in the package or should I buy a licence from DrWeb ?

--log ....

/etc/init.d/drwebd start
Starting Dr. Web daemon...
Dr.Web (R) daemon for Linux/Plesk Edition v5.0.0 (Jun 4 2009)
Copyright (c) Igor Daniloff, 1992-2009
Doctor Web, Moscow, Russia
Support service: http://support.drweb.com
To purchase: http://buy.drweb.com
Shell version: 5.0.0.10060 <API:2.2>
Engine version: 5.0.1.12222 <API:2.2>
Loading /var/drweb/bases/drwtoday.vdb - Ok, virus records: 58
…….
Loading /var/drweb/bases/drwnasty.vdb - Ok, virus records: 28348
Total virus records: 969408
Key file: /opt/drweb/drweb32.key - Key file was not found! (No such file or directory)
A path to a valid license key file was not specified.
Daemon is enabled for protecting 7 e-mail`s:
… [all 7 email addresses listed …]
Interface binding error (/var/drweb/run/.daemon - Address already in use)!
Interface binding error (127.0.0.1:3000 - Address already in use)!
No valid sockets created!

 

[IgorG]

I'm not sure, but seems you can buy it from Parallels. I can suggest you contact your sales representative regarding this question.

 

[Superkikim]

Hi Igor,

According to the license I get (Powerpack) drweb is supposed to be included. Therefore, how can I get a valid license file for it ? or should I say, why does it ask for one ?

 

[IgorG]

Sorry, but I'm not familiar with license questions. I recommend you contact your sales representative with all licenses and money related questions. It will be much more effectively.

 

[coolemail]

IgorG,
I think my permissions are slightly different:
[root@plesk2 ~]# stat /var/drweb/run/
File: `/var/drweb/run/'
Size: 4096 Blocks: 8 IO Block: 4096 directory
Device: fd00h/64768d Inode: 14778837 Links: 2
Access: (0755/drwxr-xr-x) Uid: ( 111/ drweb) Gid: ( 2526/ drweb)
Access: 2010-05-15 04:56:38.000000000 +0100
Modify: 2010-05-15 07:00:02.000000000 +0100
Change: 2010-05-15 07:00:02.000000000 +0100
[root@plesk2 ~]#
[root@plesk2 ~]#
[root@plesk2 ~]# ls -l /var/drweb/run/
total 0
-rw------- 1 drweb drweb 0 May 14 17:01 drwebd.bsy.10751
-rw------- 1 drweb drweb 0 May 14 17:05 drwebd.bsy.10752
-rw------- 1 drweb drweb 0 May 14 17:00 drwebd.bsy.10753
-rw------- 1 drweb drweb 0 May 14 17:03 drwebd.bsy.10754
-rw------- 1 drweb drweb 0 May 14 17:03 drwebd.bsy.13773
-rw------- 1 drweb drweb 0 May 14 17:05 drwebd.bsy.13774
-rw------- 1 drweb drweb 0 May 14 17:05 drwebd.bsy.14174
-rw------- 1 drweb drweb 0 May 14 17:05 drwebd.bsy.14211
-rw------- 1 drweb drweb 0 May 14 17:06 drwebd.bsy.15350
-rw------- 1 drweb drweb 0 May 14 17:10 drwebd.bsy.15446
-rw------- 1 drweb drweb 0 May 14 17:18 drwebd.bsy.20103
-rw------- 1 drweb drweb 0 May 14 17:17 drwebd.bsy.20104
-rw------- 1 drweb drweb 0 May 14 17:23 drwebd.bsy.20105
-rw------- 1 drweb drweb 0 May 14 17:22 drwebd.bsy.20106
-rw------- 1 drweb drweb 0 May 14 17:22 drwebd.bsy.20450
-rw------- 1 drweb drweb 0 May 14 17:24 drwebd.bsy.20637
-rw------- 1 drweb drweb 0 May 14 17:23 drwebd.bsy.21297
-rw------- 1 drweb drweb 0 May 14 17:24 drwebd.bsy.21322
-rw------- 1 drweb drweb 0 May 14 17:37 drwebd.bsy.21383
-rw------- 1 drweb drweb 0 May 14 17:28 drwebd.bsy.21424
-rw------- 1 drweb drweb 0 May 14 17:30 drwebd.bsy.21425
[root@plesk2 ~]#

Do I need to change permissions for that whole directory?

/var/log/sw-cp-server/error_log shows the following:

/etc/init.d/drwebd: line 32: 17354 Killed $PROGRAM
drwebmng: Service /etc/init.d/drwebd failed to start

System error 2: No such file or directory
/usr/local/psa/admin/bin/drwebmng[17352]: Unable to start drweb antivirus daemon
2010-05-15 04:08:28: (log.c.135) server stopped
2010-05-15 04:08:29: (log.c.75) server started
2010-05-15 04:08:29: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting min_procs = max_procs
2010-05-15 04:08:29: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting min_procs = max_procs
2010-05-15 04:38:51: (log.c.135) server stopped
2010-05-15 04:39:00: (log.c.75) server started
2010-05-15 04:39:00: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting min_procs = max_procs
2010-05-15 04:39:00: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting min_procs = max_procs
/etc/init.d/drwebd: line 32: 13278 Killed $PROGRAM
drwebmng: Service /etc/init.d/drwebd failed to start

System error 2: No such file or directory
/usr/local/psa/admin/bin/drwebmng[13276]: Unable to start drweb antivirus daemon

/var/log/messages shows:

May 15 07:00:01 plesk2 psmon[14612]: Forking second background daemon, process 14613.
May 15 07:00:01 plesk2 update.pl[14592]: Dr.Web (R) Updater ($Revision: 1.7.2.32.2.5 $) started ...
May 15 07:00:01 plesk2 update.pl[14592]: Path to bases : /var/drweb/bases/
May 15 07:00:01 plesk2 update.pl[14592]: Path to URL list : /var/drweb/bases/
May 15 07:00:01 plesk2 update.pl[14592]: Path to blacklists : /var/drweb/dws/
May 15 07:00:01 plesk2 update.pl[14592]: Path to lzma: /opt/drweb/lzma
May 15 07:00:01 plesk2 update.pl[14592]: md5sum found in: /usr/bin/md5sum
May 15 07:00:02 plesk2 update.pl[14592]: custom URL list isn't defined
May 15 07:00:02 plesk2 update.pl[14592]: try using Dr.Web URL list (/var/drweb/bases/update.drl)
May 15 07:00:02 plesk2 update.pl[14592]: exec(/opt/drweb/read_signed drl /var/drweb/bases/update.drl) ...
May 15 07:00:02 plesk2 update.pl[14592]: exec(/opt/drweb/read_signed drl /var/drweb/bases/update.drl) exits with error #137
May 15 07:00:02 plesk2 update.pl[14592]: no custom update servers
May 15 07:00:02 plesk2 update.pl[14592]: main update servers:
May 15 07:00:02 plesk2 update.pl[14592]: drldir not found: "/var/drweb/drl", assuming there are no plugins to update
May 15 07:00:02 plesk2 update.pl[14592]: Finish Success: 2010-05-15 07:00:02
May 15 07:00:02 plesk2 update.pl[14592]: Socket path is /var/drweb/run/updateSock

Because we had updated openssl, we had to follow the Plesk fix at http://kb.odin.com/en/8338 if that gives any clue.

Can anyone help me get this back working? Many thanks in advance.

EDIT. I changed the permissions but still no joy in getting Dr Web started.

[root@plesk2 ~]# stat /var/drweb/run/
File: `/var/drweb/run/'
Size: 4096 Blocks: 8 IO Block: 4096 directory
Device: fd00h/64768d Inode: 14778837 Links: 2
Access: (0777/drwxrwxrwx) Uid: ( 0/ root) Gid: ( 2526/ drweb)
Access: 2010-05-15 07:15:16.000000000 +0100
Modify: 2010-05-15 13:30:04.000000000 +0100
Change: 2010-05-15 13:30:04.000000000 +0100
[root@plesk2 ~]#

I do hope that someone can help.

 

[IgorG]

Try to reset default permissions for all files from drweb packages with --setugids and --setperms rpm options.

 

[coolemail]

THANK YOU. Forgive my ignorance, IgorG, but can you give me the full command to run from shell to do this? Are you suggesting something like
chown -r root:drweb /var/drweb/run --setugids

I think that could be wrong and would like your guidance.

many thanks in advance

 

[IgorG]

First of all fins all drweb related packages with

rpm -qa | grep drweb

For example:

# rpm -qa | grep drweb
drweb-updater-5.0.1-0plesk
drweb-common-5.0.1-0plesk
drweb-bases-5.0.1-0
drweb-base-5.0.1-0
drweb-daemon-5.0.1-0plesk
psa-drweb-configurator-9.5.2-cos5.build95100504.12

Then update defaule permissions for each package with:

# rpm --setugids drweb-updater
# rpm --setperms drweb-updater
.....

 

[coolemail]

Thank you IgorG,
That was very clear. One error as follows with drweb-bases. Does that give any clue as to why we cannot start DrWeb? What should we do next?

[root@plesk2 ~]# rpm -qa | grep drweb
drweb-common-5.0.1-0plesk.i386
drweb-daemon-5.0.1-0plesk.i386
psa-drweb-configurator-9.2.3-cos5.build92091016.19.x86_64
drweb-updater-5.0.1-0plesk.i386
drweb-bases-5.0.1-0.i386
drweb-base-5.0.1-0.i386
[root@plesk2 ~]# rpm --setugids drweb-common
[root@plesk2 ~]# rpm --setperms drweb-common
[root@plesk2 ~]# rpm --setugids drweb-daemon
[root@plesk2 ~]# rpm --setperms drweb-daemon
[root@plesk2 ~]# rpm --setugids psa-drweb-configurator
[root@plesk2 ~]# rpm --setperms psa-drweb-configurator
[root@plesk2 ~]# rpm --setugids drweb-updater
[root@plesk2 ~]# rpm --setperms drweb-updater
[root@plesk2 ~]# rpm --setugids drweb-bases
chown: cannot access `/var/drweb/bases/drw50025.vdb': No such file or directory
chgrp: cannot access `/var/drweb/bases/drw50025.vdb': No such file or directory
chown: cannot access `/var/drweb/bases/drw50026.vdb': No such file or directory
chgrp: cannot access `/var/drweb/bases/drw50026.vdb': No such file or directory
chown: cannot access `/var/drweb/bases/drw50027.vdb': No such file or directory
chgrp: cannot access `/var/drweb/bases/drw50027.vdb': No such file or directory
chown: cannot access `/var/drweb/bases/drw50028.vdb': No such file or directory
chgrp: cannot access `/var/drweb/bases/drw50028.vdb': No such file or directory
chown: cannot access `/var/drweb/bases/drw50029.vdb': No such file or directory
chgrp: cannot access `/var/drweb/bases/drw50029.vdb': No such file or directory
[root@plesk2 ~]# rpm --setperms drweb-bases
chmod: cannot access `/var/drweb/bases/drw50025.vdb': No such file or directory
chmod: cannot access `/var/drweb/bases/drw50026.vdb': No such file or directory
chmod: cannot access `/var/drweb/bases/drw50027.vdb': No such file or directory
chmod: cannot access `/var/drweb/bases/drw50028.vdb': No such file or directory
chmod: cannot access `/var/drweb/bases/drw50029.vdb': No such file or directory
[root@plesk2 ~]# rpm --setugids drweb-base
[root@plesk2 ~]# rpm --setperms drweb-base
[root@plesk2 ~]#

still getting this when we try to start if from Plesk CP:

Error: Unable to make action: Unable to manage service by drwebmng: drwebmng: Service /etc/init.d/drwebd failed to start

System error 2: No such file or directory ('--start', 'drweb')

 

[IgorG]

What about

# /etc/init.d/drwebd start

?

 

[coolemail]

That isn't working either. I've listed the result and the file content.

[root@plesk2 ~]# /etc/init.d/drwebd start
Starting Dr. Web daemon...
/etc/init.d/drwebd: line 32: 29768 Killed $PROGRAM
[root@plesk2 ~]#
[root@plesk2 ~]# cat /etc/init.d/drwebd
#!/bin/sh
#
# Dr.Web (R) init script
# $Revision: 1.10.14.7 $
#

# chkconfig: 2345 20 80
# description: drwebd is a Dr.Web (R) daemon
# processname: drwebd
# config: /etc/drweb/drweb32.ini
# pidfile: /var/drweb/run/drwebd.pid
BIN="drwebd"
PROGRAM="/opt/drweb/$BIN"
PIDFILE="/var/drweb/run/drwebd.pid"

RUNFILE=/etc/drweb/daemons.run
if test -f $RUNFILE ; then
. $RUNFILE
if test "$RUN_DRWEBD" != "1" ; then
echo "DrWeb Daemon is disabled according to $RUNFILE"
exit 0
fi
fi

check_pidfile()
{
pid=`head -1 $PIDFILE` || { echo "cannot read PID file"; exit 1; }
[ "$pid" != "" ] && [ "$pid" -lt 100000 ] || { echo "invalid PID file for $PIDFILE"; exit 1; }
}


case "$1" in
stop)
echo "Shutting down Dr. Web daemon..."
if [ -f $PIDFILE ] ; then
check_pidfile;
kill `head -1 $PIDFILE`
fi
;;
reload)
echo "Reloading Dr. Web daemon..."
if [ -f $PIDFILE ] ; then
check_pidfile;
kill -HUP `head -1 $PIDFILE`
fi
;;
restart)
echo "Restarting Dr. Web daemon..."
if [ -f $PIDFILE ] ; then
check_pidfile;
kill `head -1 $PIDFILE`
fi
sleep 3
$PROGRAM
;;
start)
echo "Starting Dr. Web daemon..."
$PROGRAM
;;
status)
if test -f "$PIDFILE"
then
echo "Dr.Web daemon started"
exit 0
else
echo "Dr.Web daemon not started"
exit 1
fi
;;
*)
echo "Usage: $0 {start|stop|restart|reload|status}"
;;
esac

 

[IgorG]

Try to remove DrWeb completely with

# rpm -e drweb-updater drweb-common drweb-bases drweb-base drweb-daemon psa-drweb-configurator

and then install it back with autoinstaller (/usr/local/psa/admin/sbin/autoinstaller)

 

[coolemail]

[root@plesk2 ~]# rpm -e drweb-updater drweb-common drweb-bases drweb-base drweb-daemon psa-drweb-configurator
warning: /etc/drweb/users.conf saved as /etc/drweb/users.conf.rpmsave
Trying to Reconfigure watchdog... Cleaning up init scripts...
Shutting down Dr. Web daemon...
warning: /etc/drweb/drweb32.ini saved as /etc/drweb/drweb32.ini.rpmsave
[root@plesk2 ~]#

If I run the autoinstaller, it looks like it is about to re-install the whole of Plesk. Is that the case, because I just want to install the Dr Web and for now leave Plesk on 9.2.3. I will upgrade Plesk when I'm really happy that Plesk 9.5 is compatible with ASL and I think there are still issues being caused with it. I just got warried with:

Welcome to the Parallels Installation and Upgrade Wizard!
===============================================================================

This wizard will guide you through the installation or upgrade process. Before
installing or upgrading Parallels products, be sure to back up your data.

 

[coolemail]

I did uninstall Dr Web with

# rpm -e drweb-updater drweb-common drweb-bases drweb-base drweb-daemon psa-drweb-configurator

but when I run the autoinstaller, can you confirm that I am not in fact doing a complete Plesk install & update. I want to leave all clients/domains etc. and the current Plesk version as it is for now. I did put in a submission but it appears that this has not yet been moderated by Plesk administrators.

Also, since doing that, I am now not convinced that outgoing emails are being sent.

Just done a test to a hotmail test account and got:

May 17 14:51:13 plesk2 qmail: 1274104273.010233 new msg 14814573
May 17 14:51:13 plesk2 qmail: 1274104273.010288 info msg 14814573: bytes 8115 from <[email protected]> qp 8036 uid 2020
May 17 14:51:13 plesk2 qmail: 1274104273.026206 starting delivery 2603: msg 14814573 to remote [email protected]
May 17 14:51:13 plesk2 qmail: 1274104273.026237 status: local 0/10 remote 1/20
May 17 14:51:13 plesk2 qmail-remote-handlers[8037]: Handlers Filter before-remote for qmail started ...
May 17 14:51:13 plesk2 qmail-remote-handlers[8037]: [email protected]
May 17 14:51:13 plesk2 qmail-remote-handlers[8037]: [email protected]
May 17 14:51:13 plesk2 qmail-remote-handlers[8037]: hook_dir = '/usr/local/psa/handlers/before-remote'
May 17 14:51:13 plesk2 qmail-remote-handlers[8037]: Unable to stat entry '/usr/local/psa/handlers/info/20-drweb-lNayym/executable' or it is not link: No such file or directory
May 17 14:51:13 plesk2 qmail-remote-handlers[8037]: call_handlers: stop call handlers from dir '/usr/local/psa/handlers/before-remote/sender/[email protected]'
May 17 14:51:13 plesk2 qmail: 1274104273.027910 delivery 2603: failure: handlers_permanentfail/
May 17 14:51:13 plesk2 qmail: 1274104273.028030 status: local 0/10 remote 0/20

HELP!! Having deleted DrWeb, is nothing going out at all????

 

[Dirk_Meij]

Hi, I have the same Issue. Ive tried this:

- /usr/local/psa/admin/bin/drwebmng --start

Results in:

- /usr/local/psa/admin/bin/drwebmng[28406]: Unable to start drweb antivirus daemon

If i try to start it in the plesk UI it gives this error:

- Unable to make action: Unable to manage service by drwebmng: /usr/local/psa/admin/bin/drwebmng[28663]: Unable to start drweb antivirus daemon
('--start', 'drweb')

Is there any solution?

//Dirk

 

[IgorG]

Check this article - http://kb.odin.com/en/123746

 

[daniiii_e]

What is the Solution?