• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Resolved Everything is set correctly and still emails get rejected by mail.com

Space Monkey

Space Monkey

Basic Pleskian
This is becoming very frustrating and the support team of mail.com has been everything but useful so trying my luck here.

Ok, so I've set up the mailserver on Plesk Onyx on a Vultr cloud.

In the beginning nothing worked till I googled, asked some stuff on facebook and on mail-test I went from -0.3 to a 8.1 score and I pass authentication on all fronts.

When I send an email from roundcube to a gmail account all works fine, goes directly to the inbox, mails registered with Microsoft, some directly in the inbox and some in the spam folder, fine, I send an email to any address registered with mail.com it gets rejected instantly.

And when I try to send an email from the mail.com address to my plesk email it also gets rejected.

If I send an email with my Gmail to any mail.com address it works fine.

So what else can I do? I've configured everything I know correctly in Plesk, I added all the things needed to Vultr's DNS but I just can't get it to send to a mail.com address :(

Keep getting this error:

Code: 
Reporting-MTA: dns; mail.mydomain.net
X-Postfix-Queue-ID: 63BA37450
X-Postfix-Sender: rfc822; [email protected]
Arrival-Date: Mon, 11 Mar 2019 12:36:51 +0000 (UTC)

Final-Recipient: rfc822; [email protected]
Original-Recipient: rfc822;[email protected]
Action: failed
Status: 5.0.0
Remote-MTA: dns; mx00.mail.com
Diagnostic-Code: smtp; 550-Requested action not taken: mailbox unavailable 550
    invalid DNS MX or A/AAAA resource record
 
The error message:

"invalid DNS MX or A/AAAA resource record"

...suggests it is an issue with the DNS config for your domain name - care to share your domain name?

(I have a bit of experience with email deliverability :)
 
You must log in or register to reply here.

Similar threads

F
Issue SOGo - emails sent from webmail, both manually created and autoresponder/vacation/out-of-office, are rejected. They miss spf, dkim, dmarc, everything
Replies
1
Views
330
Farfalk
F
A
Issue DKIM and DMARC issue, emails not sending
Replies
4
Views
3K
danami
danami
F
Issue Troubleshooting Email Delivery Issues in Plesk Obsidian on Ubuntu 22.04
Replies
7
Views
962
FreeRoaming
F
carlsson
Resolved Outgoing administrator mail not authorized [missing SPF record in sender domain]
Replies
11
Views
4K
rkbonatto
rkbonatto
B
Question Unable to Send Emails Using PHPMailer on Plesk Server
Replies
4
Views
1K
King555
K
Back
Top