Failed auto update (Plesk panel now innaccesible)

[IgorG]

I have the fair of make the things worse. How I can make manual upgrade right now to 11 version?

Just download autoinstaller of Plesk 11 for your OS version from Parallels site and run it.

 

[ddaflkjd]

After some steps installing version 11. I see this.



Main components list for Parallels Plesk Panel
===============================================================================

2 of 32 components selected

Please select the components of Parallels Plesk Panel you want to install:

Preparing Your System for Product Installation
===============================================================================

There are 0 packages required for the product to function properly, which
were not found in your system.

There are 1 packages that need to be upgraded
in order to install the product.



N) Install packages;
S) Show a list of packages; L) Return to primary components list;
Q) Cancel installing;
Select an action [N]: n
Changing shell for popuser.
Shell not changed.
Changing shell for mhandlers-user.
Shell not changed.
===> Preparing upgrade
Stopping psa... done
psa is stopped
Stopping psa... done
===> Cumulative database upgrade has been started
===> Upgrade completed.
Loaded plugins: fastestmirror, priorities
Loading mirror speeds from cached hostfile
* base: mirror.ovh.net
* extras: mirror.ovh.net
* updates: mirrors.coreix.net
94 packages excluded due to repository priority protections
Package php-5.3.3-3.el6_2.5.x86_64 already installed and latest version
Running rpm_check_debug
Exception: Scriptlet or other non-fatal errors occurred during transaction.

ERROR: Failed to run the Yum utility.
The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please, contact product technical support.


What I need to do now?

 

[ddaflkjd]

This seems general problem I am without Plesk Panel for 2 weeks. Someone will help us? What about your license? half of the month without access and without solution and without posible solution for future..

 

[ddaflkjd]

how can I disable automatic updates? the panel is not working. Every day Parallels try to update and send me message to email about error during update.

 

[IgorG]

how can I disable automatic updates? the panel is not working. Every day Parallels try to update and send me message to email about error during update.

/usr/local/psa/bin/server_pref -autoupdates false

 

[ddaflkjd]

Thanks for the replay

[root@vps16586 ~]# /usr/local/psa/bin/server_pref -autoupdates false
Unknown command: -autoupdates


[root@vps16586 ~]# /usr/local/psa/bin/server_pref
Usage: command [options]



What is wrong?

 

[IgorG]

I see on my test Plesk 11 server:

root@ppu11-0:~# /usr/local/psa/bin/server_pref --help | grep autoup
-autoupdates <true|false> Automatically download and install
-autoupgrade-stable <true|false> Upgrade to a new stable version of

 

[ddaflkjd]

I see the next.


[root@vps16586 ~]# /usr/local/psa/bin/server_pref --help | grep autoup
-autoupdates <true|false> Automatically download and install
-autoupgrade-stable <true|false> Upgrade to a new stable version of

[root@vps16586 ~]# /usr/local/psa/bin/server_pref -autoupdates false
Unknown command: -autoupdates

[root@vps16586 ~]# /usr/local/psa/bin/server_pref -autoupgrade-stable false
Unknown command: -autoupgrade-stable


Strange, how it's posible?

 

[IgorG]

-autoupdates is option. There is should be command before:

# /usr/local/psa/bin/server_pref --help

Usage: server_pref command [options]


So, it should be:

# /usr/local/psa/bin/server_pref -u -autoupdates false
SUCCESS: Server preferences are successfully updated

 

[ddaflkjd]

I have applied this but there isnt any message os SUCCESS: Server preferences are successfully updated.
Just silent. I hope is ok.

 

[ddaflkjd]

It's continuing the same updates every night.
Message from my mailbox:

Autoinstaller

Attention,

The update of Parallels Panel has failed.

You can download Parallels Installer logs at the following link: https://vps16586.ovh.net:8443/admin/update/log/id/02f0ea66-36fc-1cb8-f26e-0ee0f8fe5a87.
Contact your Hosting Provider for support assistance.

This message was sent automatically by Parallels Installer.

 

[IgorG]

Make sure that you have following setting in psa database:

mysql> select * from misc where param='disable_updater';
+-----------------+-------+
| param | val |
+-----------------+-------+
| disable_updater | false |
+-----------------+-------+
1 row in set (0.00 sec)

Try to change it to true.

 

[GiorgosI]

Usually after the update failure plesk is not working, but you may start it with command:

# service psa start

Have you tried that?
If it starts, then you may disable updates at Tools & Settings -> Update and Upgrade Settings

 

[ddaflkjd]

Usually after the update failure plesk is not working, but you may start it with command:

Have you tried that?
If it starts, then you may disable updates at Tools & Settings -> Update and Upgrade Settings

Thanks a lot! This helped me, I am very novice with this. I know that this is basic suggestion but I havent knowledge about that.