failed plesk domain creation after upgrade to 9.2.1

[morgan.walker]

Hello,

We just upgraded to Plesk 9.2.1 and are experiencing a problem. We are no longer able to provision domains. Everytime we try to add a new Plesk client, we get the following error:

Process provisioning for document; Plesk client was not found for HSP account #487 on Node #19 or failed to create: Cannot add client on Plesk: Failed to create account on Plesk node: Resource is unavailable because all domains are using single shared application pool.

Has anybody run into this problem? I have read in the forums that other people are experiencing problems when trying to provision domains, although they are getting different errors.

I have made sure the setting in Plesk is set to "Always assign one application pool for each domain". I have tried syncing the container with PBAs and that didn't work either.

I will keep investigating and post any helpful information here.

Thanks,

Morgan

 

[morgan.walker]

We just upgraded to PBAs Build ID 3.3.3-07.23. This did not fix the issue.

 

[morgan.walker]

We are now able to provision new plesk domains.

In Plesk Administrator > Home >Settings >IIS Application Pool > Global Settings tab we had this option ticked:

'Always assign one application pool for each domain'

Which sounds right, but it's not. We needed to have this option ticked:

'Place domains in a shared application pool by default and allow use of dedicated pools for selected clients.'

I hope this helps someone.