Resolved Failed to get installation parameters of a WordPress website: No versions available

[JesseF]

Greetings. I have a brand new plesk installation running on Ubuntu 20.04.2 LTS. I get the following error when trying to install wordpress for the first time on a new domain from the toolkit:
"Failed to get installation parameters of a WordPress website: No versions available"
I have tried reinstalling openssl as suggested in the post from Nov 29, 2019 on the topic, which did not fix the problem. Just wondering if anyone knows what this might be.

Seeing this in /var/log/plesk/panel.log

[2021-02-05 00:03:37.651] ERR [extension/wp-toolkit] Unable to retrieve data by "https://api.wordpress.org/core/version-check/1.7/"
[2021-02-05 00:20:17.042] ERR [extension/wp-toolkit] Unable to retrieve data by "https://api.wordpress.org/core/version-check/1.7/"
[2021-02-05 00:20:32.074] ERR [extension/wp-toolkit] Unable to retrieve data by "https://api.wordpress.org/core/version-check/1.7/"
[2021-02-05 00:20:47.119] ERR [extension/wp-toolkit] Unable to retrieve data by "https://api.wordpress.org/plugins/i...request[per_page]=40&request[browse]=popular&
[2021-02-05 00:21:02.169] ERR [extension/wp-toolkit] Unable to retrieve data by "https://api.wordpress.org/themes/in...quest[per_page]=40&request[browse]=popular&re
[2021-02-05 00:21:10.912] ERR [extension/wp-toolkit] Unable to retrieve data by "https://api.wordpress.org/core/version-check/1.7/"


Thanks.

 

[IgorG]

Do you have enabled firewall? Make sure that wordpress.org and plesk.com is accessible and resolvable from your server.
What is the output of commands:

# ldd /usr/bin/php | grep ssl
# dpkg -V openssl

 

[JesseF]

Thanks for your reply. Yes, those domains are reachable from behind our firewall. Here are the results of the commands you suggest:

root@brickyard:/# ldd /usr/bin/php | grep ssl
ldd: /usr/bin/php: No such file or directory

root@brickyard:/# dpkg -V openssl
root@brickyard:/#
That one didn't return anything.

 

[IgorG]

What about

# wget https://api.wordpress.org/core/version-check/1.7/

 

[JesseF]

What about

# wget https://api.wordpress.org/core/version-check/1.7/

root@brickyard:/# wget https://api.wordpress.org/core/version-check/1.7/
--2021-02-05 00:48:21-- https://api.wordpress.org/core/version-check/1.7/
Resolving api.wordpress.org (api.wordpress.org)... 198.143.164.251
Connecting to api.wordpress.org (api.wordpress.org)|198.143.164.251|:443...

Looks like it's hanging there. I'm not sure why though. is basically on the same interface with the same rules as our other machines, which seem to connect just fine... For instance...

[root@speedbird ~]# wget https://api.wordpress.org/core/version-check/1.7/
--2021-02-05 01:57:50-- https://api.wordpress.org/core/version-check/1.7/
Resolving api.wordpress.org (api.wordpress.org)... 198.143.164.251
Connecting to api.wordpress.org (api.wordpress.org)|198.143.164.251|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [application/json]
Saving to: ‘index.html.1’

[ <=> ] 12,465 --.-K/s in 0s

2021-02-05 01:57:50 (199 MB/s) - ‘index.html.1’ saved [12465]

 

[IgorG]

# curl -I api.wordpress.org
# traceroute api.wordpress.org -p 443

?

 

[JesseF]

# curl -I api.wordpress.org
# traceroute api.wordpress.org -p 443

?

curl -I api.wordpress.org hangs
ICMP services are denied on the firewall, so I cant ping or trace route from behind.

I can wget and curl other sites from this box, just not api.wordpress.org....

 

[JesseF]

curl -I api.wordpress.org hangs
ICMP services are denied on the firewall, so I cant ping or trace route from behind.

I can wget and curl other sites from this box, just not api.wordpress.org....

I dont get it. I can connect to :443 to any other domain that I try, but not api.wordpress.org. I've taken my firewall completely out of the picture and reinstalled Ubuntu and disabled apparmour ... I have another server in the rack on the same network/subnet running centos that works fine as it should concerning this issue.

wget GitHub: Where the world builds software
--2021-02-06 05:17:58-- GitHub: Where the world builds software
Resolving github.com (github.com)... 140.82.113.4
Connecting to github.com (github.com)|140.82.113.4|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/html]
Saving to: ‘index.html.1’

index.html.1 [ <=> ] 187.98K 822KB/s in 0.2s

2021-02-06 05:17:59 (822 KB/s) - ‘index.html.1’ saved [192492]

but yet... on the same server...
wget https://api.wordpress.org/core/version-check/1.7/
--2021-02-06 05:18:57-- https://api.wordpress.org/core/version-check/1.7/
Resolving api.wordpress.org (api.wordpress.org)... 198.143.164.251
Connecting to api.wordpress.org (api.wordpress.org)|198.143.164.251|:443... failed: Connection refused.

baffled. Could this be something specific to Ubuntu that I'm missing? This is the first deployment for us of Ubuntu.

 

[IgorG]

Connecting to api.wordpress.org (api.wordpress.org)|198.143.164.251|:443... failed: Connection refused.

The strange assumption, but maybe you banned on the api.wordpress.org side? Have you tried to contact them?

 

[JesseF]

The strange assumption, but maybe you banned on the api.wordpress.org side? Have you tried to contact them?

Well, I did fix the problem. Unfortunately, I dont know exactly/technically what resolved it. I re-aliased and re-ordered the IPs on the NIC, and that solved the problem. The IP bound to the machine’s hostname is different now. Go figure…. I posted on wordpress.org and one of the admins replied that ips that are banned for whatever reason, are only prohibited for 10 mins. None of my ips are blacklisted at any of the spam repositories. Weird. Thanks for your help Igor.

–Jesse