• Introducing WebPros Cloud - a fully managed infrastructure platform purpose-built to simplify the deployment of WebPros products !  WebPros Cloud enables you to easily deliver WebPros solutions — without the complexity of managing the infrastructure.
    Join the pilot program today!
  • Support for BIND DNS has been removed from Plesk for Windows due to security and maintenance risks.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS.

Resolved Failed to retrieve directory listing

MMM

New Pleskian
Unable to connect FTP Error: Failed to retrieve directory listing
Status: Connecting to xx.xx.xx.xx:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is the current directory
Command: TYPE I
Response: 200 Type set to I
Command: PASV
Response: 227 Entering Passive Mode (139,84,194,23,241,251).
Command: MLSD
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
Status: Disconnected from server
 
Please check your firewall settings that passive ports in the ephemeral port range are open. Normally, on fresh Plesk installations, this is automatically set, but on some old installations you had to do it manually as described in https://support.plesk.com/hc/en-us/...r-ProFTPd-on-a-Plesk-server-behind-a-firewall

If this does not help, please also check the firewall at your data center, that the port range is open there.
 
Thank you, Peter. I run the firewall script that open the right ports.
It has started working.
 
Back
Top