"Failed to update Panel" error message

[Alec_West]

I'm using Plesk 11 in a Ubuntu 12.04 Linux environment on a remote dedicated server. I am NOT trying to upgrade to Plesk 12. But, every time I log onto the panel, I get the error message shown on the subject line. Afterward, it says, "To solve this problem, send an update log to Parallels support." I have the update log ... but have no idea "where" to send it. Is there an email address? A webpage?

Regards,
J. Alec West

 

[Alec_West]

P.S. Note that this error message doesn't prevent me from using the Panel. It merely shows up at page-top whenever I log on. And all I'm trying to do is solve the issue by following the error message instructions.

Regards,
J. Alec West

 

[IgorG]

Have you tried to fix this issue with help of bootstrapper repair procedure or with installing all latest updates with

# $PRODUCT_ROOT_D/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base

?

 

[Alec_West]

Have you tried to fix this issue with help of bootstrapper repair procedure or with installing all latest updates with

# $PRODUCT_ROOT_D/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base

?

I confess I'm unfamiliar with the "bootstrapper repair procedure." I attempted the shell procedure mentioned above and got this response:

-bash /admin/sbin/autoinstaller: No such file or directory

Regards,
J. Alec West

 

[IgorG]

1. # /usr/local/psa/bootstrapper/pp11.xxx-bootstrapper/bootstrapper.sh repair
2. # /usr/local/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base

 

[Alec_West]

-bash: /usr/local/psa/bootstrapper/pp11.5-bootstrapper/bootstrapper.sh: No such file or directory

 

[IgorG]

What about output of command:

# rpm -qa | grep bootstrapper

?

 

[Alec_West]

Oops. I put "11.5" on the command line. It should have been "11.5.30." When I did, I got this response:

Bootstrap setup actions for Plesk 11.5.30
Usage: bootstrapper.sh <prep-install|post-install|rerun|perform-deferred-actions> [component|BASE]
bootstrapper.sh <repair|perform-deferred-actions>
Running 'bootstrapper.sh repair' with PLESK_INSTALLER_FAST_REPAIR=1 environment
variable set will skip some of the most time-consuming restore actions.

Regards,
J. Alec West

 

[IgorG]

# /usr/local/psa/bootstrapper/pp11.5.30-bootstrapper/bootstrapper.sh repair

And?

 

[Alec_West]

# /usr/local/psa/bootstrapper/pp11.5.30-bootstrapper/bootstrapper.sh repair

And?

And, I tried the second procedure line you mentioned above and got this response:

BUSY: Update operation was locked by another update process.

I apologize for being so dense on this. But, I'm assuming I just have to wait for this first procedure to complete. Do I then run the 2nd procedure?

Regards,
J. Alec West

 

[Alec_West]

OK. As much as I appreciate the command-line suggestions, I'm still getting the "BUSY" message in shell and I'm still getting the error message when I log on to the Panel. When Parallels created the error message and instructions, quote:

Failed to update Panel. To solve this problem, you can send the update log to Parallels support.

I assumed they were serious in the 2nd sentence. Did I assume incorrectly? I do have the update log. Where do I send it - an email address? Or do I submit it through a webpage?

BTW, here is today's update log:

Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[5] => vendor=parallels
[6] => --include-components-from-class
[7] => patched
)

Details:
BUSY: Update operation was locked by another update process.

FWIW, the update logs for the 9th and 10th (before I executed the command-line instructions given earlier in this thread) are "identical" - both showing the "BUSY" message.

Regards,
J. Alec West