Fatal error: Unknown: Failed opening required 'auth.php'

[GustavoP]

Hello,

I'm having trouble logging into my Control Panel.

I get the following error message on https://IP:8443

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Warning: Unknown: failed to open stream: No such file or directory in Unknown on line 0

Fatal error: Unknown: Failed opening required 'auth.php' (include_path='.;C:\php\pear') in Unknown on line 0
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Anyone know how to fix this issue?

Best Regards.

 

[IgorG]

Try to run Plesk reconfigurator and start "Repair Plesk installation" procedure.

 

[CPINetworks]

I too am having the same issue after an automatic update to Plesk 12.0.18. any information on how to solve this would be greatly appreciated. I have run the "Repair Plesk Installation" procedure with no success.

 

[IgorG]

Upgrade was not completed successfully. Try to run in CLI

%plesk_dir%\admin\bin>ai.exe --select-product-id panel --select-release-current --reinstall-patch --install-component base

ans contact Support Team if it not help.

 

[Mr Fett]

Did anyone manage to resolve this - as of this morning I've got the same thing. I'm fast losing faith in Plesk, it seems to screw up all the time. :-(

 

[IgorG]

Did anyone manage to resolve this - as of this morning I've got the same thing. I'm fast losing faith in Plesk, it seems to screw up all the time. :-(

Have you tried my recommendations? Any results?

 

[Mr Fett]

Have you tried my recommendations? Any results?

Yes we tried restarting the server, running the plesk reconfigurator as recommend above and the command line option above too.
Result: No change. Its now with Parallels support but no luck yet - inaccessible server with 100+ sites on it. :-(

 

[IgorG]

Could you please tell me Support Ticket ID? I'd like to oversee the process and possibly involve our developers if it is necessary.
Thank you.

 

[Mr Fett]

I don't know it I'm afraid as it's escalated to Parallels via my hosting provider SoftLayer

 

[IsolatePy]

i have this problem too , please help

 

[IgorG]

As far as I know this issue related to some missing packages from Plesk distribution kit which were not correctly installed for some reasons. Fix is not trivial and I strongly recommend you contact Support Team. They will fix it directly on your server.

 

[Sera]

I have the same error, do you have any steeps to follow ? Tips, documentation?

Warning: Unknown: failed to open stream: No such file or directory in Unknown on line 0

Fatal error: Unknown: Failed opening required 'auth.php' (include_path='.;C:\php\pear') in Unknown on line 0

 

[Christy Jacob Mathai]

issue can be fixed by running the following commands .

1) open cmd as administrator
2) cd %plesk_bin%
3) ai.exe --console and proceed to install all the packages.

 

[Sera]

Thanks Chisty, but it gives me an error .

and

Any ideas?