Fatal plesk errors after upgrading to 11.5

[Leckey]

Fatal plesk errors after upgrading to 11.5.30

Hi,

Getting an error on all pages of plesk panel after upgrading to 11.5.30 from 11.0.x:

ERROR: Service_Agent_Exception
Unable to execute php_handlers_control: [Warning] removing handler `5.3' (module) due to errors in getting php version : can not get version from /usr/bin/php-cgi
[Warning] removing handler `5.3' (cgi) due to errors in getting php version : can not get version from /usr/bin/php-cgi

Although I can run /usr/bin/php-cgi -v and it returns:

PHP 5.3.25 (cgi-fcgi) (built: May 12 2013 16:32:50)
Copyright (c) 1997-2013 The PHP Group
Zend Engine v2.3.0, Copyright (c) 1998-2013 Zend Technologies
    with eAccelerator v1.0-dev, Copyright (c) 2004-2012 eAccelerator, by eAccelerator
    with the ionCube PHP Loader v4.4.1, Copyright (c) 2002-2013, by ionCube Ltd.

Tried using: /usr/local/psa/admin/bin/php_handlers_control --add --displayname php5.3.25 --path /usr/bin/php-cgi --phpini /etc/php.ini --type fastcgi

But that returns:
can not get version from /usr/bin/php-cgi

Anyone got any ideas how I can get this fixed?

 

[Nikolay.]

Random guess: go to your php.ini files and remove safe_mode directive.

More serious approach would be to call
# /usr/bin/php-cgi -c /etc/php.ini -r 'echo phpversion();'
and see why it fails.

 

[Leckey]

safe_mode = Off already, but tried commenting it out too and made no difference.

I did:
# /usr/bin/php-cgi -c /etc/php.ini -i 'echo phpversion();' > phpinfo.txt

It runs fine and returns what I would expect:
..
<h1 class="p">PHP Version 5.3.25</h1>
..

Any other suggestions?

 

[Nikolay.]

OK, let's try this one more time. Don't change the command this time:

# echo '<?php print phpversion(); ?>' | /usr/bin/php-cgi -q -c /etc/php.ini

 

[Leckey]

Ah ok.

Getting this now:

[Sat Jul 27 01:52:56 2013
] [notice] EACCELERATOR(23479): PHP crashed

Slightly ambiguous.

 

[Nikolay.]

I suppose you already resolved your issue?

If not, I'd advice either disabling eaccelerator or upgrading it.

 

[Leckey]

Yeah, I've gone ahead and disabled eaccelerator. Using APC for opcode cache now instead. Thanks for the help.

 

[SPEAKnSPAN]

Hi,

I have the same problem after a update 11.5.30 Update #7 => 11.5.30 Update #10

I no longer have access to the PLESK administrator console and then I have a error page where it is written:

"ERROR: Service_Agent_Exception

Unable to execute php_handlers_control: [Warning] removing handler `5.3.25' (module) due to errors in getting php version : can not get version from /usr/bin/php-cgi
[Warning] removing handler `5.3.25' (cgi) due to errors in getting php version : can not get version from /usr/bin/php-cgi"

In the Shell terminal, I followed the recommendation Nicolay, so I typed the command :

=> echo '<?php print phpversion(); ?>' | /usr/bin/php-cgi -q -c /etc/php.ini

And then I get the following message:

"Failed loading /usr/lib64/php/ioncube/ioncube_loader_lin_5.2.so: /usr/lib64/php/ioncube/ioncube_loader_lin_5.2.so: undefined symbol: php_body_write"

Can you help me, please.

Thanks

David,

 

[Nikolay.]

Forum search is your friend as well: http://forum.parallels.com/showthread.php?289614-Plesk-11-x-to-11-5-Upgrade-Gone-Bad

 

[SPEAKnSPAN]

I have this return :

Failed loading /usr/lib64/php/ioncube/ioncube_loader_lin_5.2.so: /usr/lib64/php/ioncube/ioncube_loader_lin_5.2.so: undefined symbol: php_body_write

 

[SPEAKnSPAN]

Problem solved by restarting an update via the command:

# /usr/local/psa/admin/bin/autoinstaller

Thanks

 

[VinnyT]

Problem solved by restarting an update via the command:

# /usr/local/psa/admin/bin/autoinstaller

Thanks

I am having this issue. Which update did you restart? If i run the auto-installer, there is nothing waiting to be installed?

 

[VinnyT]

I tried running this command, but all i get is an error. Help would be greatly appreciated.

Failed loading /usr/lib64/php/ioncube/ioncube_loader_lin_5.2.so: /usr/lib64/php/ioncube/ioncube_loader_lin_5.2.so: undefined symbol: php_body_write