"File not found." error after upgrade to 12 from 11.5

[JANSEO]

Dear Parallels Support,

After upgrading Plesk today the panel is reachable however the content area displays the message "File not found." for all pages. I have searched Google but could not find information about the problem.

What can I do to fix this problem?



Best Regards,
Jan

 

[IgorG]

Have you tried bootstrapper repair procedure?

 

[JANSEO]

Dear Igor,

Thank you for the repy! Yes, I have tried the boostrapper repair procedure and it did not solve the problem.

/usr/local/psa/bootstrapper/pp12.0.18-bootstrapper/bootstrapper.sh repair

 

[IgorG]

Any related details from

/var/log/sw-cp-server/error_log
/usr/local/psa/admin/logs/panel.log

?

 

[JANSEO]

The following error is visible in /var/log/sw-cp-server/error_log

2014/06/19 10:53:49 [error] 13006#0: *20276 FastCGI sent in stderr: "Primary script unknown" while reading response header from upstream, client: xxx.xxx.xxx.xxx, server: , request: "GET /admin/server/tools?context=tools HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock:", host: "xxx.xxx.xxx.xxx:8443", referrer: "https://xxx.xxx.xxx.xxx:8443/left.php3"

 

[ScottGoddard]

A full server reboot resolved this problem for me and others. See http://forum.parallels.com/showthread.php?304631-File-not-found-after-upgrade-to-Plesk-12

 

[JANSEO]

A full server reboot resolved this problem for me and others. See http://forum.parallels.com/showthread.php?304631-File-not-found-after-upgrade-to-Plesk-12

It solved the problem!

Thanks a lot for the help!