Issue filemng: /usr/bin/zip execution failed

[Ricardo_altertable]

Server operating system version

AlmaLinux release 8.9

Plesk version and microupdate number

Plesk Obsidian 18.0.60.0

Hello Pleskians!

I have a case that may be a timeout problem, but I don't know for sure where to increase it.

The error is a 504 Gateway Time-out:



This occurs when compressing a PrestaShop website of about 21 GB (httpdocs) from the filemanager.

The error recorded in the Plesk log is:

stderr: zip error: Interrupted (aborting) filemng: /usr/bin/zip execution failed: [2024-04-17 01:39:44.893] 1449860:661f0c40da11b ERR [util_exec] proc_close() failed ['/usr/local/psa/admin/bin/filemng' 'DOMAIN.TLD_tqjczy5s0uo' 'zip' '/var/www/vhosts/DOMAIN.TLD/httpdocs' 'prueba_compresion.zip' '.well-known' 'app' 'Backoffice' 'bin' 'cache' 'CATALOGO' 'cgi-bin' 'classes' 'config' 'controllers' 'designer' 'docs' 'download' 'img' 'js' 'localization' 'mails' 'modules' 'override' 'pdf' 'src' 'templates' 'themes' 'tools' 'translations' 'upload' 'var' 'vendor' 'webservice' '.htaccess' '.htaccessps' '.php-cs-fixer.dist.php' '.rnd' '.user.ini-ORG' '.userNO.ini' '01.htaccessps' '1_es_0_sitemap.xml' '1_index_sitemap.xml' '1_pt_0_sitemap.xml' 'ahrefs_3b019571c17c9753e0e1dbc2c6fae42864111ae93eafcfe1b8f886a9a0864dc3' 'ahrefs_e676fabe3c220cbba10c09f0b25a713b65b1cc53a4ac08bd7cc2f65bccc780e5' 'autoload.php' 'composer.lock' 'error403.html' 'error500.html' 'favicon.ico' 'gmerchantcenterproed9d67aa88916fdb22e0f59d821da695.en...shop1.product.xml' 'gmerchantcenterproed9d67aa88916fdb22e0f59d821da695.es.EUR.shop1.local.xml' 'gmerchantcenterproed9d67aa88916fdb22e0f59d821da695.es.EUR.shop1.product.xml' 'gmerchantcenterproed9d67aa88916fdb22e0f59d821da695.es.EUR.shop1.reviews.xml' 'google4b85a83d0cf46642.html' 'googlee2f81088ecbec871.html' 'index.php' 'infos.php' 'init.php' 'INSTALL.txt' 'LICENSES' 'Makefile' 'PHP.ini-BK' 'phpstan.neon.dist' 'robots.txt' 'sitemap-1.xml' 'sitemap-categories-1-es.xml' 'sitemap-manufacturers-1-es.xml' 'sitemap-pages-1-es.xml' 'sitemap-products-1-es.xml'] with exit code [9] [2024-04-17 01:39:44.894] 1449860:661f0c40da11b ERR [panel] '/usr/local/psa/admin/bin/filemng' 'DOMAIN.TLD_tqjczy5s0uo' 'zip' '/var/www/vhosts/DOMAIN.TLD/httpdocs' 'prueba_compresion.zip' '.well-known' 'app' 'Backoffice' 'bin' 'cache' 'CATALOGO' 'cgi-bin' 'classes' 'config' 'controllers' 'designer' 'docs' 'download' 'img' 'js' 'localization' 'mails' 'modules' 'override' 'pdf' 'src' 'templates' 'themes' 'tools' 'translations' 'upload' 'var' 'vendor' 'webservice' '.htaccess' '.htaccessps' '.php-cs-fixer.dist.php' '.rnd' '.user.ini-ORG' '.userNO.ini' '01.htaccessps' '1_es_0_sitemap.xml' '1_index_sitemap.xml' '1_pt_0_sitemap.xml' 'ahrefs_3b019571c17c9753e0e1dbc2c6fae42864111ae93eafcfe1b8f886a9a0864dc3' 'ahrefs_e676fabe3c220cbba10c09f0b25a713b65b1cc53a4ac08bd7cc2f65bccc780e5' 'autoload.php' 'composer.lock' 'error403.html' 'error500.html' 'favicon.ico' 'gmerchantcenterproed9d67aa88916fdb22e0f59d821da695.en...shop1.product.xml' 'gmerchantcenterproed9d67aa88916fdb22e0f59d821da695.es.EUR.shop1.local.xml' 'gmerchantcenterproed9d67aa88916fdb22e0f59d821da695.es.EUR.shop1.product.xml' 'gmerchantcenterproed9d67aa88916fdb22e0f59d821da695.es.EUR.shop1.reviews.xml' 'google4b85a83d0cf46642.html' 'googlee2f81088ecbec871.html' 'index.php' 'infos.php' 'init.php' 'INSTALL.txt' 'LICENSES' 'Makefile' 'PHP.ini-BK' 'phpstan.neon.dist' 'robots.txt' 'sitemap-1.xml' 'sitemap-categories-1-es.xml' 'sitemap-manufacturers-1-es.xml' 'sitemap-pages-1-es.xml' 'sitemap-products-1-es.xml' failed with code 9. stdout:

Thanks for your time!!

 

[Kaspar]

I suspect the file size is to large for Plesk to handle. As a workaround you can try to create the zip achieve via command line.

cd /var/www/vhosts/example.com/httpdocs/
sudo -u <system_user_of_subscription> zip -r shop.zip .

Replace the <system_user_of_subscription> with the system user of the subscription. Which is displayed at the bottom of the domain card.