Question FINDING OLD PLESK LICENSE RESELLER ACCOUNTS VIA PLESK ID

[agentjblack]

I manage about 35 servers. Most have been inherited from my predecessor. I have a license issue. Half of my plesk licenses are in platform 360 and those are fine. But the others are unknown. Is there a way to lookup what reseller holds a license based on the Plesk number? I'm trying to cancel any licenses that are no longer on active servers. Especially since the prices keep going up.

 

[Kaspar@Plesk]

Hi there, do I understand correctly that you have servers running with Plesk installed from which you don't own the license?

 

[agentjblack]

No, they are likely still billing our company credit card, I can work with our Accounts payable to see who they are billing from on a case by case basis, but my question I guess is that if I have an S number or a PLSK. license key, is there a way to lookup and see who the reseller is? 7 of our plesk servers are on old media temple hosting (now GoDaddy). And I think 4 of those had their plesk set up through the host as a reseller. 50% of them are through platform360. But there are at least 14 licenses that I am unable to reconcile. I have the PLSK. license key, is there a way to lookup what reseller they belong to so that I can verify whether they are still active and billing? My concern is that some of the servers were decommissioned but we are still getting charged for these plesk licenses.

 

[Kaspar@Plesk]

Got it. I suggest to open a ticket with our licensing depart. I am sure they can help you find who the reseller is. To sign-in to support and open a ticket go to https://support.plesk.com.